From the day you Top-Up and for 90 days after, your Minute2Minute or Day2Day account will remain active. You can make calls and do all things mobile with your phone if you have a positive account balance. If you don't Top-Up again sometime during those 90 days, your Minute2Minute or Day2Day account will become inactive on the 91st day. Inactive means you can't make or receive calls, send or receive text messages, download ringtones, anything¿even if you have money in your account.
During the next 60 days (days 91-150) you can Top-Up your account and make it active again. All of the airtime in your account will be renewed for another 90 days and you get to keep your phone number.
However, if you do not Top-Up by the 151st day, your Minute2Minute or Day2Day account will expire and we will deactivate your service. You will lose your phone number and the value of the airtime in your account. At that point, you'll have to reactivate and go through the fun and easy activation process again. Just contact Virgin Mobile At Your Service at 1-888-322-1122 to activate your account using a Top-Up Card or a debit/credit card.
If you're using the Minute2Minute service, you can keep your account active by setting an Auto Top-Up option for $15 every 90 days. In addition, if you Top-Up $90 within any 72-hour period, you will be automatically enrolled in our Service Preserver program and your Minute2Minute or Day2Day account will stay active for one year, but you will need a positive account balance to use your Virgin Mobile phone. You can keep your account active for one year from the date of any subsequent Top-Up of $90 or more within a 72-hour period. To opt-out of Service Preserver just contact Virgin Mobile At Your Service at 1-888-322-1122 within 30 days from the date you were last enrolled. If you're enrolled in Service Preserver, switch to Month2Month and then switch back to Minute2Minute or Day2Day, you will retain your enrollment in Service Preserver and your account will remain active for one year from the date you last enrolled (but you will need a positive account balance to use your Virgin Mobile phone).
If your account decreases to a zero balance, you will be unable to use your phone other than to call 911, which may result in the termination of any phone call or service for which you have not previously paid.