Ask the Employee!

[Jen Ever]

Hello, I'm a big fan of the SE phones and wonder if Tmobile USA will ever start carrying them again, i'm currently using an unlocked k700c and it works just fine.

thanks, Mike

Everything I've heard indicates no. SE hasn't been as eager to change for T-Mobile as the other manufacturers, and although their high-end handsets are pure bliss, their lower-end ones (t300, anyone?) weren't too hot.

[terryjohnson16]

How come they stick with them for data cards like the GC89 and other cards?

[JJ_MobileOR]

I was wondering if any of the CSR that work for t-mobile could tell me about the size of classes people were in for training! After you got hired and had to start training, was the class full of like 30 ppl or was it like individual training?

[seniorstew]

Everything I've heard indicates no. SE hasn't been as eager to change for T-Mobile as the other manufacturers, and although their high-end handsets are pure bliss, their lower-end ones (t300, anyone?) weren't too hot.

Yep.. Sony Ericsson shot themselves in the foot 3 times.. T68i, T300 and T610. And that was enough for Tmo. The T28W was a great handset. I don't see Tmo carrying a Sony Ericsson phone for awhile.

[frog]

MDA is $349.99 after mail-in rebates with a two-year, however new customers get the device for $349.99 after rebates as well on a ONE YEAR! My advice is upgrade however stick to the 1-year pricing of $399.99, don't take the extra $50 for the extra 12 months of being locked up. A device like the MDA will need a replacement surely within 12 months, let alone 24. And ultimately the value to lock up for 2-years isn't there. So much for the "Just Like New" idea

2 year upgrade is 349 - $50 MIR

[anthonymoody]

Word is April 17 - as an existing customer can I buy one then? If not, when? And for how much?

TIA,
TM

[candyKS]

I was wondering if any of the CSR that work for t-mobile could tell me about the size of classes people were in for training! After you got hired and had to start training, was the class full of like 30 ppl or was it like individual training?

my class had like 17 people i think, and that was the most the room could hold (so the class really couldn't be any bigger than that). i don't know if other call centers are different tho.

you are in a classroom for 5 weeks & on the phones for the last 3. there is plenty of time for individual attention from the trainer but it's not like it's a total one-on-one experience.

[terryjohnson16]

Do they have you sit in regular seats or are you in front of a PC learning hands-on?

[candyKS]

Do they have you sit in regular seats or are you in front of a PC learning hands-on?

everyone is in front of a pc learning hands on. and the trainer has a screen that can project what he does on his computer so you can see the process as well.

[terryjohnson16]

Oh, that is cool. Nothing beats hands-on. I hate writing theory and not doing anything hands-on.

[buddho81]

I have a dealer line from an indirect dealer that I use to work for two years ago...My line is still going and still have my plan...

Here is the plan I have 1500mins, unlimited mobile to mobile, unlimited text, unlimited tzone and 1st incoming minute for free...

Is there anything I should do??? I obviously no longer work for t-mobile but many people have told me that I should just let it be and keep the plan until the indirect company decided to cancel my line...just wanted to get an input from a t-mobile employee..

Thanks in advance!

[JJ_MobileOR]

my class had like 17 people i think, and that was the most the room could hold (so the class really couldn't be any bigger than that). i don't know if other call centers are different tho.

you are in a classroom for 5 weeks & on the phones for the last 3. there is plenty of time for individual attention from the trainer but it's not like it's a total one-on-one experience.

Yeah I think our class might have more, the call center is freaking HUGE plus my g/f's mom use to work there and she had like 20+ in her class! Reason I ask was I wanted to get an idea of how many positions are open compared to interviews! I am looking @ the interview as them considering me for the job, I have just been practicing how to answer questions consisently the same, but being unique in my own way! Candy is so helpful


1. patients
2. commitment
3. empathic
4. Dedication
5. Energized to challenges and demands
6. Resourceful
7. Analyzing wiz
8. Communication & building Positive relations w/ customers
9. goes beyond job title
10. Wishes to help customer get more out of there experience w/ me and there product

That's a basis for what I'll be answering to question of skills, personailty and etc. Anything else I'm missing?

[rrodrig30]

Don't forget you want to try to be able to help customers fast. Time is money. Of course you want to help them to the best of your ability, but you have to take into account that there are many other customers waiting to be helped so you have to do your best to diagnose any issues quickly and fix the issues accurately.

[candyKS]

i agree. "respecting the customer's time" is something quality looks for. i would say to concentrate on what it takes to get a "3" first. for example, make sure you know streamline & are giving the customer accurate information before you try to add in the extras. your call might sound super & you got all the qualities they want for a 5 but if you give the customer incorrect information, that 5 becomes a 2.

you sound very eager but it takes time to learn everything & get it all down. and thanks for the compliment

[JJ_MobileOR]

Don't forget you want to try to be able to help customers fast. Time is money. Of course you want to help them to the best of your ability, but you have to take into account that there are many other customers waiting to be helped so you have to do your best to diagnose any issues quickly and fix the issues accurately.

i agree. "respecting the customer's time" is something quality looks for. i would say to concentrate on what it takes to get a "3" first. for example, make sure you know streamline & are giving the customer accurate information before you try to add in the extras. your call might sound super & you got all the qualities they want for a 5 but if you give the customer incorrect information, that 5 becomes a 2.

you sound very eager but it takes time to learn everything & get it all down. and thanks for the compliment

I totally understand what you're both telling me. You also just helped me realize another important skill in communication and analyzing. I'm a "power listener" in which I have the ability to pay attention to key points/details w/ a customer to better help them in a more timely and accurate fashion! OMG this is gonna help me out big time!


p.s. Is the Interview process more traditional or behavorial? I've been practicing behave becuase it's more common these days.