i called in regaring the lca change and expressed my dissatisfaction and i went from 100 ld minutes from the previous lca change to 1000 ld minutes at no charge (10 dollar credit) at the customer service level.
pretty happy with my outcome, as i was always near the borderline of my 100 ld minutes allocated when i am visiting nearby cities (my plan is essentially fool proof for me)
ok heres a question so i just signed up to new lines ported over form telus to rogers, how long do i need to wait to get some things added for less to my plans. i got all standard pricing per website no deals at all.
line one
bold 9700 149.00
$70 data voice 500 mins
dbl mins total of 1000 day
even week after 9
valua pack $12 (cid,enhanced vm,mobile backup)
500 mb
$15 ld saver 125 mins
$5 250 text mess unlim incoming mess
$15 unlim incoming calls
total $117 plus tax and grf
line 2
bb 8520 29.00
$50 data voice combo
150 day +50 bonus mins
eve week after 9
my5 canada wide talk text unlimited
$12 value pack (cid, e vm, mobile backup)
Total $62 plus tax and grf
this is a lil more than i pay with teus but service i get with telus is going downhill since i moved more north of the city and i will be getting 15 % off with cable internet homephone discount.
this is very expensive but i need better service, im just hoping i will get better deals further into my contract...
Judging by your signature, I'd like to know after your next bill if your getting charged for your long distance. Only reason I say this is because I've seen the 1000 LD Retention offer conflict with a My5 CanadaWide.
Originally Posted by next_godfather
i called in regaring the lca change and expressed my dissatisfaction and i went from 100 ld minutes from the previous lca change to 1000 ld minutes at no charge (10 dollar credit) at the customer service level.
pretty happy with my outcome, as i was always near the borderline of my 100 ld minutes allocated when i am visiting nearby cities (my plan is essentially fool proof for me)
Sorry I meant to say that I was offered a $5 data credit for the unlimited email/IM and I kind of just assumed that I would still get it if I can negotiate the $15 for 150mb option
Plan:
200 DT min + 100 bonus min, 300 DT min
Unlimited eve/wk 6pm
Unlimited Rogers/Rogers
Caller ID/Call Waiting/Voicemail
2500 Txt Msg
100 LD min
1GB Data
50.08$+tx
Took it
That's a good plan. Except if you would've waited until June (about 3 months) when the next gen iPhone will come out they'll probably have the $30/6GB data plan available too.
Sorry I meant to say that I was offered a $5 data credit for the unlimited email/IM and I kind of just assumed that I would still get it if I can negotiate the $15 for 150mb option
I want the same, 5.00 credit on the 150 mb plan. Here is what I'll try to doing.
I'll ask for 5 off my current 500mb plan, after a little while (1 month or so), I'll ask to be switched to the 150mb in the hopes they not see and remove my existing credit of 5.00
...if for whatever reason my sentences do not make a lot of sense...if you see it that way, just read it once more, once more and once more...
Judging by your signature, I'd like to know after your next bill if your getting charged for your long distance. Only reason I say this is because I've seen the 1000 LD Retention offer conflict with a My5 CanadaWide.
i had 100 ld minutes before, and even when it didnt conflict.. i believe that the only time it conflicts if when you have my5 local
but i went through on my rogers online profile i see the credits
Judging by your signature, I'd like to know after your next bill if your getting charged for your long distance. Only reason I say this is because I've seen the 1000 LD Retention offer conflict with a My5 CanadaWide.
When I added 100 LD minutes the retentions rep told me the system has been updated to allow these features to co-exist (or called being "stackable").
I have had one billing cycle and indeed, I used LD minutes outside of My5 Canada-wide and I was not charged for them.
ok heres a question so i just signed up to new lines ported over form telus to rogers, how long do i need to wait to get some things added for less to my plans. i got all standard pricing per website no deals at all.
line one
bold 9700 149.00
$70 data voice 500 mins
dbl mins total of 1000 day
even week after 9
valua pack $12 (cid,enhanced vm,mobile backup)
500 mb
$15 ld saver 125 mins
$5 250 text mess unlim incoming mess
$15 unlim incoming calls
total $117 plus tax and grf
line 2
bb 8520 29.00
$50 data voice combo
150 day +50 bonus mins
eve week after 9
my5 canada wide talk text unlimited
$12 value pack (cid, e vm, mobile backup)
Total $62 plus tax and grf
this is a lil more than i pay with teus but service i get with telus is going downhill since i moved more north of the city and i will be getting 15 % off with cable internet homephone discount.
this is very expensive but i need better service, im just hoping i will get better deals further into my contract...
thanks
frank
I did the same thing a year ago by porting 2 numbers from Bell to a family plan. I call in 1 week later to say I was cancelling to get through to the retentions department (you have 15 days with less than 30mins usage to cancel and return). I basically told them that Bell was offering me this and that to get me to come back and I needed them to match for me to stay. Ended up getting the 1000ld on both lines, a bonus 200 mins and $25 monthly credit so I stayed. Be very polite but the threat to cancel and return the phones must be the truth or you won't get anywhere. Also, do lots of research first to understand what might be plausible to get. If you ask for the moon they will just cancel for you.
Last edited by tjsbuyer; 03-06-2010 at 11:10 PM.
Reason: correction
I have only been with Rogers for 14 months and don't have any other services with them other than wireless. When I first signed up, I called retentions the 1st week and got the 1000ld on 2 lines, 100 bonus each line and a $25 monthly credit by being very polite and telling them that I was cancelling to go back to Bell if they wouldn't give me the above (I wasn't kidding). I'm on a family plan with 2 lines. Just now, with my 14 months in I HUP'd both lines to BB9700 at new customer pricing and enhanced my plan as below. I've seen better, but with only 14 months in and no other services I'm content.
Family Share (2 lines):
400 shared daytime
100 bonus daytime each line
5pm weekends and evenings free
Canada wide airtime and ld free between lines
each line also has:
call display
enhanced voicemail
2500 sent / unlimited incoming txt
1000 long distance anytime Canada wide
500mb data
Total after all fees, taxes and discounts is $101.16 / month.
For 50 bucks a line all in, I'm happy for another 12 months. My wife and I never have any overages with above.
Also have the option to add in $30 BIS 1GB data with $10 recurring credit for a total of $45 + taxes for everything on her iPhone.
Seeing as how you work for telus (could be wrong), you probably know your way around talking to csr's. Care to share what strategies did you use to get that plan. I personally have dealt with retentions on many occasions and find it hard to get them to bend over and hand out such a plan as yours.
Rogers Plan: 350 Day Minutes | Unlimited Evenings & Weekends | Early Eve 6PM | Unlimited Incoming Calls | Unlimited Network Calling | 100 Long Distance Minutes | 500MB Blackberry Data Plan | Call Display | Voice Mail | 2500 Text Messages | Total $36.10CDN
Seeing as how you work for telus (could be wrong), you probably know your way around talking to csr's. Care to share what strategies did you use to get that plan. I personally have dealt with retentions on many occasions and find it hard to get them to bend over and hand out such a plan as yours.
Regardless, that is definitely a sick plan.!
I was straight up very polite and asked them to match an EEP plan that was offered at my gf's work and they did. I had to fax in the offer as proof though.
It had nothing to do with me working at TELUS, it's all about how you present your case as retentions deals with every situation case by case.
Just be nice and never use the attitude: give me this or I will cancel...
Agreed. My rules, don't ask what they can do for you but at the same time don't tell them what you want exactly. Its a delicate balance in between that will get you that sweet plan.
Originally Posted by Smoove-E
Just be nice and never use the attitude: give me this or I will cancel...
Originally Posted by next_godfather
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