FAQ: Fido Prepaid

[davethemann]

I've noticed the same...

[gaore]

Thanks. This FAQ is useful to me...

[kevss]

I'm on Treo 680 with Fido Prepaid. Can I use my Fido when I'm in the United States???

[kevss]

Just got off the phone w Fido Rep who told me that I can use my phone in the States at a cost of $2.50/min or text for $0.40

[Ceara]

Minor addition: Fido will not allow automatic refills if your prepaid balance goes over $100. That has been the case ever since automatic refills were introduced, although this policy is undocumented anywhere you can easily find. CSRs don't know the reason, so feel free to speculate.

[Ceara]

And a bit more (from a Fido CSR):
- Fido also won't allow online refills from the web site if your balance is over $125
- The balance limit for automatic credit card refills is $125 now
- There's a second higher limit level of $500 where you have to speak personally to a CSR to refill

Once again, many Fido CSRs seem to be unaware of this, so don't be surprised if the first few you ask about it deny that there's any such policy.

[lmcjipo]

And a bit more (from a Fido CSR):
- Fido also won't allow online refills from the web site if your balance is over $125
- The balance limit for automatic credit card refills is $125 now
- There's a second higher limit level of $500 where you have to speak personally to a CSR to refill

Once again, many Fido CSRs seem to be unaware of this, so don't be surprised if the first few you ask about it deny that there's any such policy.

This seems silly.

If you use your phone infrequently, it is very easy to get a balance of over $125. On my Rogers prepaid phone, I will probably have a balance of over $90 after owning it for 3 months (I purchased a $100 airtime voucher initially). When I get close to my year expiry date, I will purchase another $100 airtime voucher if it still has an expiry date of 1 year. By that time, I doubt that the balance of my airtime will be less than $50 when I have to add airtime.

I can understand that they don't want a very high balance on the prepaid account but then they should increase the expiry dates.

The primary reason why I went with Rogers prepaid over Fido prepaid was because Rogers had a 1 year expiry airtime voucher option ($100) whereas Fido did not.

[yvrwindsor]

On Fido's website, it displays the new rate of 25 cents. Does anyone know what is the current rate?

[didouche]

20 cents!!!!!

[Ceara]

Fido now allows credit card refills on prepaid even with a high existing credit balance. It's hard to say when exactly they changed policy, since the previous policy was semi-secret and there were never any announcements either way. But it's been working since Feb. 09.

[iandrei]

Can someone give me IMEI of your Fido phone. I just bought a SIM card on eBay with 25$ but CSR asks for IMEI of Fido phone in order to give me 25$

[DigitalParasite]

Does Fido have $100 pre-paid vouchers that expire after a year? If yes, where can you get them?