Dear Customer:
We noticed that you have recently purchased item directly from out ebay store.
We apologize for ship the item late because of the problem in our supply
and transit chain.
There was an unexpected delay and the products are still in transit by UPS.
We ordered these products before June 10th and it usually takes 5-7 days
to get us.
But supplier shipped out late and products was hold by canada custom therefore
we have not received it yet.
Here's the tracking info we have and we're trying very hard dealing with
UPS to get the item out from custom ASAP.
MOUNT HOPE, ON, CA 26/06/2006 4:31 IMPORT SCAN
BUFFALO, NY, US 26/06/2006 2:18 DEPARTURE SCAN
26/06/2006 2:06 ARRIVAL SCAN
MOUNT HOPE, ON, CA 26/06/2006 1:48 SHIPMENT PENDING RELEASE FROM CLEARANCE
AGENCY
26/06/2006 1:47 SHIPMENT PENDING RELEASE FROM CLEARANCE AGENCY
MOUNT HOPE, ON, CA 25/06/2006 21:27 ARRIVAL SCAN
LOUISVILLE, KY, US 25/06/2006 16:21 DEPARTURE SCAN
HK 23/06/2006 1:29 BILLING INFORMATION RECEIVED
Your business is important to us and we thank you for your patient and your
trust in us.
Please believe that this kind of situation does not usually happen since
we already stoped listing CA-53 data cable for auction because the products
are not in stock. Store inventory item usually has minimum exposure and that
is why we didn't end the store inventory item because peopel rarely buy from
store inventory directly.
For most of you coming from howardforum, we are really sorry for the delay
in the process.
In order to keep our word that "customer satisfaction is first priority"
and the large red word"We ship Fast", We decide to give $5 credit back for
all of the customers who purchased item from our store and had to wait for
the item.
If you decide not to wait for the item we'll issue full refund.
We will work harder and improve our supply & transit chain to provent such
things happen in the future.
We appricaite your understanding and hope to continueing provide you with
more high quality yet low price products.
Our most dvantage compare to those US sellers is FAST. our products are shipped
from ontari, canada and you get items within 2-5 days anywhere in canada.
(I know this first time experience isn't that FAST to you, but believe us
this is only a unexpected case and you can know that we do ship fast most
of the times by viewing our feedbacks)
If you need anything that you cannot find in our store please let us know
and we'll try to make them available for you.
Best regards,
Jimmy Fu
F5 Wireless & Cards
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