Page 1 of 24 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 ... LastLast
Results 1 to 15 of 359

Thread: What to expect working as a Sales Consultant in a corp. store

  1. #1
    Join Date
    Feb 2005
    Posts
    544
    Device(s)
    Sony Ericsson W580i, Nokia 6620, Samsung d357 (RIP), Pantech c300
    Carrier(s)
    At&t
    Feedback Score
    0

    What to expect working as a Sales Consultant in a corp. store

    I'm really tired of seeing the countless threads that pop up asking the same questions over and over. So, hopefully a moderator could make this a sticky or something.



    1. Are you commisioned?
    Yes we are commissioned. Yes you get an hourly wage as well. How much? It depends on your maket and your experience. You could start anywhere from making 8.50/hr-12.00/hr. Commission changes every year. There is no set way of telling you how much you'll make. An average rep who half-a**es his job will make between 30k-35k/ year. A good rep will make 40k+. Again depending on your market, whether your a busy store or not, the potential to make 50K a year is definitely there.

    2. I have an interview, what do i expect?
    Expect to be questioned on past experiences. How did you handle a certain situation? Any success stories from past sales jobs, work ethics, and pretty much the same questions you hear at every interview. If you can prove you can sell, and you have a knack for talking with people then your in.

    3. What do I wear on my first day?
    Please use common sense here. If you can't figure out what you're going to wear on the first day on the job, then you really have to question why your there. A nice dress shirt/polo shirt/ button down business casual with khakis or slacks. Obviously, no tennis shoes. Dress shoes are appropriate. Again, if you haven't figured this out on your own then you shouldn't be there in the first place.

    4. Do I get a demo line?
    Yes you geta demo line. Yes it's unlimited everything. Depending on who your ARSM is you may have a spending limit of $50/month or you may not. Part of this spending limit is ringtones, games, wallpapers etc.
    You're demo line is your business line. A tool, if you may. It's used to demo to other customers the features for cingular. Use it to show how to download ringtones, surf the internet, tether, whatever.....This is the number that will appear on your business cards.

    5. Do I get discounts on rateplans?
    After 3 months of employment you get two ERPs (employee rate plans). You pay nothing for these lines. The first ERP is 1000 day minutes, and the second one is 500 day minutes. Each of these lines get 200 txt, 200mms, 5MB of medianet (internet), and fast forward each month. Nights and weekends can be added for 9.99 per month as well as mobile to mobile for the same price. 7pm nights and weekends cannot be added to an ERP. Daytime minutes do not rollover. Other features like pda connect or insurance can all be added for the same price customers pay.

    6. Do you get discounts on phones?
    Yes but the discount kinda sucks. 30% off retail.That's it. Your better off finding your phone on ebay.

    7. What can I expect on my first day?
    Expect training, training, and more training. You'll sit in front of a computer for a couple hours a day watching videos, reading about "company rules" , taking assessments, etc. Depending on your manager he/she may mix this in with "shadowing", which is sitting with another rep watching how to do the job, and how to work the systems. This was my training. I've seen some reps go to a week or two week long training class. It all depends. But one thing is for sure. The name, "Learning Edge" will be calling you in your sleep

    8. How old do I have to be to work at a Corp. Store?
    You must be 18 yrs old to work at a Cingular Wireless Corporate Store. Contracts are being signed, and you have to be of legal age in order for the contracts to be valid.

    9. What kind of experience is needed?
    This depends on how desperate the store location is. Usually they look for people with 2-3+ years in sales. Preferrebly wireless sales (obviously).

    10. And last but not least, one of the most questioned aspect of working at the store......What is your quota like?
    I think this is one of the worst things about the job. Gone are the days of just coming to work and worrying about your activation quota. We have a frickin quota for everything. You are required to not only hit an activation quota, but an opportunity quota as well. Upgrades, activations, migrations (moving a former at&t customer to cingular), relocations, and pre-paid activations are all considered an opportunity. You will also be required to maintain a certain "dollar amount"/opportunity for features. You will also have to maintain a certain percentage for $59.99+ rateplans with your opportunities. If you think that's bad enough you also have an accessory quota. Again, a certain "dollar amount" /opportunity. What these percentages and dollar amounts come to all depend on what market your in. For instance, in my market I am required to hit 100 opportunites per month. Out of these opportunities, 40 of them have to be activations. I have to maintain $10.50/opportunity for features, $35/opportunity for accessories, and 30% of my rate plans that i've upgraded, migrated, relocated, activated, etc. have to be 59.99+ rate plans. You are always required to hit the activation quota and opportunity quota. For the features, 59.99 rateplan, and accessories you only have to hit two of those three. Everything I've stated above is what is required to achieve 100% of the quota. The company allows you to hit 80% of your quota to keep your job. Three months of under 80% achievement and you will be termintated (I've heard rumors that this has changed, so someone correct me if i've wrong).

    Well, that's all the main questions that i see posted on these threads at least twice a week. Hopefully this will clean up the agent forum a little more. For you fellow employees out there feel free to add to the list.
    Last edited by MrAlifEkin; 06-22-2006 at 07:24 PM.
    Completed: CompTIA A+, CompTIA Network+, CompTIA Security+, CompTIA Project+, CIW Professional, CIW Database Design Specialist, CIW Web Design Specialist, MCP, MCTS, MCSA, MCSE, MCITP: Enterprise Administrator (Server 2008), MCITP: Database Administrator (SQL Server 2008)

    Currently Studying for: LPIC 1 - 3

    ... ^ How I got out of the retail hellhole. The longer the completed list is, the farther the memories of wireless retail are....

  2. #2
    Join Date
    May 2005
    Posts
    1,737
    Device(s)
    BlackBerry Bold
    Carrier(s)
    AT&T
    Feedback Score
    0
    so if you apply how long does it generally take to get a call back or anything?
    My thoughts are my own and not those of @lltel!

  3. #3
    Join Date
    Jul 2004
    Location
    By da beach man
    Posts
    884
    Carrier(s)
    Verizon/Cingular
    Feedback Score
    0
    Quote Originally Posted by brealmp3
    so if you apply how long does it generally take to get a call back or anything?
    It depends. I was called back two days after i applied. If the store is really in need of more people, then they will call you asap.

  4. #4
    Join Date
    Feb 2005
    Posts
    544
    Device(s)
    Sony Ericsson W580i, Nokia 6620, Samsung d357 (RIP), Pantech c300
    Carrier(s)
    At&t
    Feedback Score
    0
    Quote Originally Posted by mentalcase
    It depends. I was called back two days after i applied. If the store is really in need of more people, then they will call you asap.
    It took them a week and a half to call me back. But yea, i guess it all depends how fast the manager there works to hire you.

  5. #5
    Join Date
    Sep 2003
    Location
    Rockies
    Posts
    4,767
    Carrier(s)
    at&t
    Feedback Score
    0
    great post! stuck

  6. #6
    Join Date
    Mar 2006
    Posts
    50
    Device(s)
    W600i
    Carrier(s)
    Cingular
    Feedback Score
    0
    Man I love my indirect location. Lol.

    We got tough quotas tho too... THE ANR Lines are not a bad deal as long as your with the company.

    Basically, direct gives you more perks and indirect is less intense and you get more leeway.

    But of course indirects can also be real shady (slamming,churns,fraud,markup,markdown)

  7. #7
    Join Date
    Jun 2006
    Location
    C-Town (Cerritos!)
    Posts
    3
    Device(s)
    Nokia 6010 :D
    Carrier(s)
    Cingular
    Feedback Score
    0
    Now where's the sticky for customer service reps?
    Cingular N00B! (ya rly)

  8. #8
    Join Date
    Nov 2005
    Location
    Santa Barbara
    Posts
    176
    Device(s)
    BlackBerry 8300
    Carrier(s)
    Cingular (err, 'The New AT&T')
    Feedback Score
    0
    Okay. Open question for anyone.

    I'd really like to begin working for Cingular and there is a job opening in my city, however I would only be working at that location for three months and then I'll be going back to school (at which time, I would like to stick with the company and work at a corporate store in that city). I currently work at Best Buy (meh, over one year experience in retail in wireless communications) and know Cingular pretty much in and out with procedure (at least dealing with CNA people and pricing, policy, fees, ect), all the phones, and selling. Is it worth applying at this stage or should I continue my current slog at Best Buy and wait until I head to school? I believe all that I'd really need to know is CARE, or POS.COM or whatever the heck is the actual account handling system there.

    Thanks for any input anyone can add here.

    EDIT: And after a little more reading; here's hoping I'm not an ex-BB smurf as mulletwireless alludes to; thanks for the moronic blanket statement, buddy
    Last edited by Ink Noise; 06-28-2006 at 05:53 AM.
    Me, elsewhere on the internets. Noobasaurus (blog), Twitter, and Flickr.

  9. #9
    Join Date
    Jun 2006
    Posts
    235
    Device(s)
    MDA ROM 2.26 Clock 240Mhz
    Carrier(s)
    tmobile
    Feedback Score
    0
    I guess retail is pretty intensive these days with all the quotas mentioned above. Retail businesses always look for sale talents but can never pay enough. All the talents move to selling cars or marketing .

  10. #10
    Join Date
    Jan 2005
    Location
    some where on the map
    Posts
    43
    Device(s)
    ATT Tilt
    Carrier(s)
    ATT
    Feedback Score
    0
    How exactly does the quota work. I understand the top part. But in regards to actual amounts in dollars and cents? just a rough estimate how much is it usually. Im sure it will depend by market, but use your market as an example. Im trying to decide between here and T-MO. Do you guys make spiff on the phone itself, then another spiff on rate plan. And is the commision money garunteed. T-MO is not, if your not 100% to quota, you will not get 100% of your commision that you were supposed to get. Is it the same way, or you get whatever you sell no matter what. P.S. I understand that there will be deac's.

  11. #11
    Join Date
    Feb 2005
    Posts
    544
    Device(s)
    Sony Ericsson W580i, Nokia 6620, Samsung d357 (RIP), Pantech c300
    Carrier(s)
    At&t
    Feedback Score
    0
    Quote Originally Posted by KKbundy420
    How exactly does the quota work. I understand the top part. But in regards to actual amounts in dollars and cents? just a rough estimate how much is it usually. Im sure it will depend by market, but use your market as an example. Im trying to decide between here and T-MO. Do you guys make spiff on the phone itself, then another spiff on rate plan. And is the commision money garunteed. T-MO is not, if your not 100% to quota, you will not get 100% of your commision that you were supposed to get. Is it the same way, or you get whatever you sell no matter what. P.S. I understand that there will be deac's.
    After taxes i usually bring home an average of $1,000 - $1,500 in commission (although I brought home $2,200 last month). This is commission only. And that's AFTER taxes. They tax you like 33% or something like that. Yes even if you don't make 100% of your quota you will still get 100% of what you made. Even if it's not 100% of the quota. No we do not get paid on phones. Should a customer buy a phone outright with no contract, you will not get paid anything.

  12. #12
    Join Date
    Jul 2005
    Location
    Wilson, NC
    Posts
    447
    Device(s)
    Apple iPhone 4 (at&t)
    Carrier(s)
    at&t
    Feedback Score
    0
    ^correct, you get 100% of the commission regardless...and in my market they tax our commission at 42%...also you can hit a first and second pay tier above the normal commission scale and they will pay your more on each opp even the ones you have already sold.

  13. #13
    Join Date
    Jan 2005
    Location
    some where on the map
    Posts
    43
    Device(s)
    ATT Tilt
    Carrier(s)
    ATT
    Feedback Score
    0
    as far as being termed for not hitting goal. is that three consecutive months? or three months in a work life-time.

  14. #14
    Join Date
    Feb 2005
    Posts
    544
    Device(s)
    Sony Ericsson W580i, Nokia 6620, Samsung d357 (RIP), Pantech c300
    Carrier(s)
    At&t
    Feedback Score
    0
    three consecutive months

  15. #15
    Join Date
    Jan 2005
    Location
    some where on the map
    Posts
    43
    Device(s)
    ATT Tilt
    Carrier(s)
    ATT
    Feedback Score
    0
    I also understand there are level tiers for your commision. (((in a few days that "your" could change to "us" if i accept the offer))))how does that work? The lady in the interview tried to explain it to me but we kind of got off topic with some other stuff.

Page 1 of 24 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 ... LastLast

Bookmarks