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Willy is supposedly the manager of the Advanced Wireless Data Group team they have over there at the T-Mobile customer care facility.
Willy says that T-Mobile will do nothing for BlackBerry users that cannot access the Internet with their T-Mobile BlackBerry.
Willy says that I'm ×××× outta luck because I can't use my RSS feed reader on my BlackBerry since they have started blocking Port 80.
This isn't the usual problem folks - I'm not a freeloader. I pay T-Mobile over ninety dollars a month for my service, which includes "BlackBerry and Unlimited Web Browsing,"
If it was really unlimited web browsing, I'd be able to make a fscking outbound HTTP connection to a web server, right?
Supposedly a supervisor is going to call me tomorrow regarding this issue. I can't wait to hear more from these guys. The solution is simple. Move BlackBerry devices to the internet2 APN.
Phone(s):
1: T-Mobile Touch Pro 2, Pharos Traveler 137
2: Nokia 6220 classic, SE TM506, SE Equinox (backup)
3: SE K850i (for ATT)
Provider(s):
T-Mobile EM+ 3 in 1 1500 with 3 lines: $125 Red Pocket prepaid voice| ATT GoPhone (backup tethering)
Joined: Aug 2004
From: New York, NY
Posts: 26,652
hold on
you stated "unlimited web browsing" is...?
is it same as 19.99 internet option?
you can try to change the apn to wap
for 19.99 internet option, they're the same
__________________
speedtest result with Pharos Traveler 137 tethered through USB
expiration date: 20110220
real site for real Hong Kong people
Phone(s):
1: iPhone 3Gs, Nokia E75
2: Nokia N82
3:
Provider(s):
AT&T Wireless
Joined: Feb 2004
From: The Windy City
Posts: 4,975
Re: Do not get a BlackBerry from T-Mobile.
Quote:
Originally posted by sempai Willy says that T-Mobile will do nothing for BlackBerry users that cannot access the Internet with their T-Mobile BlackBerry.
Willy says that I'm ×××× outta luck because I can't use my RSS feed reader on my BlackBerry since they have started blocking Port 80.
you know what - thats just friggin ridiculous - i suggest you keep calling back until you get someone who knows what they are talking about - i had to call 4 times today to get someone to actually send me the correct settings for my 7610 - the other 3 reps said it would take 48 hours to get my t-zones working - i said "but it was working 2 days ago before you blocked port 80 - just send me the correct settings" - they had no idea what the heck they were talking about - finally - the fourth rep had me set up in about 2 minutes flat...
bottom line - sadly enough - you gotta keep calling back til you get someone with at least half a brain
SPoke with T-mobile supervisor in the advanced data group for blackberry. He said we did indeed shut down ports, but those ports are for non blackberry customers and was designed to stop people who paid $4.99 for t-zones to use 3rd party web browsers that can can access HTML pages through a wap gateway. This of course was not intended to affect the blackberry users that have t-zones.
So, it's been elevated to the highest level at the engineering department to find out why this is happening. The supervisor said he's received dozens of calls every day regardin this, inluding calls from 3rd party software vendors. Let's keep the presure on, keep calling and asking for blackberry level 2 support. Now, to get the supervisor is key, first the tmobile guy kept saying it must be verichat, so I said, ok, if tha'ts the case why has every single 3rd party app that needs a gateway all stopped working on hundreds of tmobile blackberry users all at once? then he passed me to his supervisor
Don't let them get away with this one!
Rony
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There's no way I'm paying for 2 unlimited access plans when one should be, as it says, unlimited.
FYI, if anyone wants to get this noticed by Engadget, email Phillip Torrone at torrone@gmail.com. He does the Engadget podcast, and might be able to mention it there, and get the issue some attention. I intend to post about this on my site, www.tinyscreenfuls.com, and talk about it in my podcast, but I don't have anywhere near the readership that Engadget does.
I'm still gathering info, and getting all of my ducks in a row before I call them. I'm going to record our conversation (and state so up front) for inclusion in my podcast. I wonder if they'll treat me any differntly because of that.
I think an effective approach would be to compare data plans and services that are available through the various plans. Paying $30/month for unlimited data/BB on T-Mobile with blocked services vs. $15/month for a higher speed connection and fully open ports on Sprint is unbelievable.
I wouldn't be so frustrated if it didn't work in the first place.
WE NEED TO FLOOD T-MOBILE WITH COMPLAINTS!!!
Here is another point:
If you have a Treo 600 with the TMO Internet Unlimited plan for $19.95 (ports Unblocked)
OR
If you have a Ipaq with any of the Ipaq & Minutes plans or TMO Internet Unlimited plan ($19.95) (ports Unblocked)
OR
If you have a Motorola A630 w TMO Internet Unlimited plan $19.95 (ports unblocked)
you have FULL ACCESS except for the streaming media port 554.
*************************************************
BUT
If you have a Blackberry with any Blackberry "????Unlimited?????" Data Plans ($19.95 and UP)
you get ports 25/80/110 ONLY and the rest are BLOCKED. Plus there is no "official" way to get the TMO Internet Unlimited plan if you have a Blackberry Device according to "Advanced Technical Care"
The only alternative appears to add BES/Enterprise service @$10/mo. AND
use an external MDS service (@$10-$30/mo).
It seems like the Owners of BB devices are being selectively screwed and the Blackberry "UNLIMITED" plans are "LIMITED" unlike the data plans for other T-Mobile devices......
Mobile AIM/ICQ/MSN/Yahoo Verichat application
Why can you do this on a AT&T/Cingular/Rogers BlackBerry?
Why can you do this on a T-Mobile TREO and PocketPC?
Why CAN'T you do this anymore on T-Mobile BlackBerry at the same price?
So keep calling T-Mobile! They need your voice to be heard. You are paying for an UNLIMITED plan and NOT getting what you paid FULL PRICE for!
KEEP IT UP!
KEEP THE PRESSURE ON! They are slowly starting to figure it out...you are finally finally starting to be heard in the normal flood of miscellaneous T-Mobile customer calls
__________________
Thanks,
Mark Rejhon Homepage: www.marky.com
Phone(s):
1: iPhone 3Gs, Nokia E75
2: Nokia N82
3:
Provider(s):
AT&T Wireless
Joined: Feb 2004
From: The Windy City
Posts: 4,975
Re: Re: Re: Do not get a BlackBerry from T-Mobile.
Quote:
Originally posted by James Collins Are you a T-Mobile employee or something? It's unusual for a customer to apologize for the actions of an employee of a company...
youre absolutely right - i shouldnt apologize for someone else's ignorance...
im just one of those tmo fanboys
EDIT - and i used to be a tmo employee - i guess thats why i have a soft spot for the people who know what they are doing - unfortunately - they are outnumbered by those who do not...
Don't be a fanboy about this. This is clearly an outright fraud.
Mark - thanks for the encouragement. Willy's manager hasn't called yet. They were supposed to call today.
For those of you keeping score at home, Willy's Manager is named "Lance Soref". I don't know if that is the person calling me back today or not. He has one hour to go before I call them back and take them to task.
Now talking to Vanessa, who didn't realize that the unlimited BlackBerry plan was supposed to give you internet access at all.
Vanessa is a supervisor in Technical Support, she reports to "Gabe".
Vanessa just told me the reason I can't view HTML sites is because I have t-zones on my account. What Vanessa can't get through her helmet is that I have a full Internet plan for BlackBerry.
Man, T-Mobile is pissing a LOT of people off these days. I cannot believe this. Really.
I remember when T-Mobile would bend over backwards to keep customers happy, and it sounds to me like they are starting to get a very sh*tty attitude towards their customers these days. Rude reps, taking features way from us, etc. is not the way to keep customers happy...
__________________ The opinions expressed in this post reflect those of my employer and everyone else, ever.
Phone(s):
1: Nokia Ngage
2: Blackberry 6230
3: Nokia 3650
Provider(s):
T-MOBILE
Joined: Feb 2004
From: MIDDLE OF NO WHERE
Posts: 1,905
Re: Do not get a BlackBerry from T-Mobile.
Quote:
Originally posted by sempai T-Mobile Rep 0130239 is named "Willy".
Willy is supposedly the manager of the Advanced Wireless Data Group team they have over there at the T-Mobile customer care facility.
Willy says that T-Mobile will do nothing for BlackBerry users that cannot access the Internet with their T-Mobile BlackBerry.
Willy says that I'm ×××× outta luck because I can't use my RSS feed reader on my BlackBerry since they have started blocking Port 80.
This isn't the usual problem folks - I'm not a freeloader. I pay T-Mobile over ninety dollars a month for my service, which includes "BlackBerry and Unlimited Web Browsing,"
If it was really unlimited web browsing, I'd be able to make a fscking outbound HTTP connection to a web server, right?
Supposedly a supervisor is going to call me tomorrow regarding this issue. I can't wait to hear more from these guys. The solution is simple. Move BlackBerry devices to the internet2 APN.
I always thought this was the prob with tmo is that the data plans are broken down by the following:
tzones/pro: handsets
Blackberry BWC/BES&BWC: a data service that runs over the tzones backbone gprs with extended push email service
Sidekick: a data service that runs thru the Danger proxy server
Unlimited internet/vpn/+corporate email support: unlimited internet with additional protocol support.
What tmo should do is a limited access internet for handsets with port restrictions and simply an unlimited one for any other devices or modem usage, if the customer wants to pay for the advantage of Danger proxy for the sidekick or Blackberry services then by all means contact those other companies. Ironically I think tmo could still charge the same prices (heck they could even make it more by adding an email address service people would pay for this as a feature I get a lot of requests) for this for the general consumer. You'd think the people in the upper part of the company who wants to reduce customer call ins would simplify the system and force the manufacturer and third party app providers to do majority of the support and just be the middleman and supply the road travelled so to speak (similar to the phone companies and third party ISPs).
__________________
Please call 1-800-937-8997 on a different phone so we can help you...
12-16-2004, 21:01
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