• T-Mobile Responds To Hurricane Michael



    Hey T-Mobile fans: Our hearts go out to those adversely affected by Hurricane Michael. This record breaking hurricane that barreled today through the Florida panhandle with winds clocking as high as 155 MPH took many forecasters by surprise in both its intensity and wind speed. Streets, houses and infrastructure have been torn up and we're likely to see just how vast the devastation is sometime by daylight tomorrow.

    Thankfully T-Mobile is here to help:

    Any T-Mobile customers (postpaid/prepaid) not currently on an unlimited plan will receive unlimited calling/messaging and data till further notice. PAYG talk/text prepaid plans only receive unlimited talk/text.

    Area codes included are: 850, 352, 386, 251, 334

    For those who want to donate T-Mobile has made it easy:

    • To donate $10 to the American Red Cross, text MICHAEL to 90999. The donation will be charged to your next carrier bill. Message & data rates may apply. More information can be found at: http://www.mobilegiving.org/terms-and-conditions/
    • To donate $10 to the Volunteer Florida Foundation, text DISASTER to 20222. The donation will be charged to your next T-Mobile bill. Message & data rates may apply. More information can be found at: http://www.mobilegiving.org/terms-and-conditions
    • To donate $25 to the Volunteer Florida Foundation, text DISASTER25 to 20222. The donation will be charged to your next T-Mobile bill. Message & data rates may apply. More information can be found at: http://www.mobilegiving.org/terms-and-condition


    On the network side T-Mobile is taking action to help alleviate problems now and in the future which include:

    • More permanent generators in Florida and additional infrastructure to hundreds of towers to help minimize network interruptions.
    • Engineering and rapid response teams positioned to quickly activate emergency equipment such as portable generators, fuel trucks, Cell On Wheels (COWs), Cells on Light Trucks (CoLTS), fuel and diesel trucks and other vehicles.
    • Continuously monitoring community needs to ensure we’re doing everything we can to help with preparations as well as in any aftermath of the storm.

    For those of us who are able let's do our part to help our fellow Americans!

    For safety tips and to learn more about how T-Mobile prepares for these types of disasters click here: https://www.t-mobile.com/news/t-mobi...rricane-season
    This article was originally published in forum thread: T-Mobile Responds To Hurricane Michael started by @TheRealDanny View original post
    Comments 16 Comments
    1. NashGuy615's Avatar
      NashGuy615 -
      Saw this while watching TWC.

    1. @TheRealDanny's Avatar
      @TheRealDanny -
      That's brutal, Nash!
    1. DRNewcomb's Avatar
      DRNewcomb -
      I wonder how T-Mobile's service is holding up?
    1. shilohcane's Avatar
      shilohcane -
      Storm chaser Jeff Piotrowski uses Verizon to live stream his adventures, but his wife tweeted out a bit ago that he had to borrow someone’s T-Mobile phone to call her and let her know he’s ok

      Well looks like T-Mobile has some service in Mexico Beach when Verizon went down.

      . T-Mobile and HurricaneMichael Any Service Outages?
    1. DRNewcomb's Avatar
      DRNewcomb -
      Were I a storm chaser, I'd have one of each plus a satphone.
    1. @TheRealDanny's Avatar
      @TheRealDanny -
      Quote Originally Posted by shilohcane View Post
      Storm chaser Jeff Piotrowski uses Verizon to live stream his adventures, but his wife tweeted out a bit ago that he had to borrow someone’s T-Mobile phone to call her and let her know he’s ok

      Well looks like T-Mobile has some service in Mexico Beach when Verizon went down.

      . T-Mobile and HurricaneMichael Any Service Outages?
      No kidding! Redundancy matters. Glad T-Mobile has been beefing up their infrastructure.
    1. HokieAl's Avatar
      HokieAl -
      Quote Originally Posted by @TheRealDanny View Post
      No kidding! Redundancy matters. Glad T-Mobile has been beefing up their infrastructure.
      That is great to see.
    1. Tim-of-NC's Avatar
      Tim-of-NC -
      Here in NC our power went down at about 3pm T-Mobile stayed up for about 3 hours and now just emergency calls only. AT&T is still up so far, to be fair they do have a large disaster recovery facility over in Greensboro.


      Sent from my iPhone using HoFo
    1. Guest597's Avatar
      Guest597 -
      T-Mobile stayed up the entire time the power was out. They seem to have more generator power than they used to
    1. technoevil's Avatar
      technoevil -
      Quote Originally Posted by Tim-of-NC View Post
      Here in NC our power went down at about 3pm T-Mobile stayed up for about 3 hours and now just emergency calls only. AT&T is still up so far, to be fair they do have a large disaster recovery facility over in Greensboro.


      Sent from my iPhone using HoFo
      The T-Mobile phone is probably trying to roam on At&t, but no agreement for that area.
    1. NashGuy615's Avatar
    1. pastorp's Avatar
      pastorp -
      Quote Originally Posted by themanhimself View Post
      T-Mobile stayed up the entire time the power was out. They seem to have more generator power than they used to
      Not where i am at. we just got service back today. we could not get calls or internet for days. I am wondering why we are not listed as a area code that was effected. i went to a tmobile store and they told me there was nothing wrong your phone is working. Hmm that was there not were i live. so the manager check and saw that the towers were limited.
    1. @TheRealDanny's Avatar
      @TheRealDanny -
      Wireless carriers' failure to fully restore cellular service in Florida after Hurricane Michael "is completely unacceptable," Federal Communications Commission Chairman Ajit Pai said today in a rare rebuke of the industry that he regulates.

      Verizon in particular has been under fire from Florida Governor Rick Scott, who says Verizon hasn't done enough to restore service. By contrast, Scott has praised AT&T for its disaster response.

      The FCC will open an investigation into the post-hurricane restoration efforts, Pai said. Pai and Scott urged wireless carriers to immediately disclose plans for restoring service, waive the October bills of affected customers, and let customers switch providers without penalty.

      Pai's statement didn't name specific carriers. but Verizon seems to be struggling the most to restore service, based on criticism from the governor. Verizon was the only wireless carrier mentioned specifically by Scott today in a statement that called on telecom companies to "treat Floridians fairly."

      Gov. Scott suggested that Verizon has misled the public about its progress in restoring service.

      "Verizon Wireless does not exist in Bay County anymore. It was the dominant carrier, so nobody has the ability to communicate," Marshal Patronis said in the CNN interview. "If you've got T-Mobile or AT&T, you're able to get a call out. Gov. Scott, earlier today—he bought 400 AT&T cellular phones just to pass out to our sheriff's departments and first responders just to simply allow communication to get somewhat functional between these different agencies trying to save lives."


      Read the full article here: https://arstechnica.com/tech-policy/...-cell-service/
    1. DRNewcomb's Avatar
      DRNewcomb -
      Do they even mention Sprint? Of course one solution that's been used in the past is to unlock roaming on competing carriers.

      Verizon is not the dominant carrier in Walton Co. to the west of Bay Co. There, AT&T is boss.
    1. shilohcane's Avatar
      shilohcane -
      Quote Originally Posted by DRNewcomb View Post
      Do they even mention Sprint? Of course one solution that's been used in the past is to unlock roaming on competing carriers.

      Verizon is not the dominant carrier in Walton Co. to the west of Bay Co. There, AT&T is boss.
      Sprint is in this report from Fierce Wireless but the real story is mainly about Verizon efforts.

      Operators blasted for ‘completely unacceptable’ response to Hurricane Michael
    1. JimMcGraff's Avatar
      JimMcGraff -
      I've heard there were problems with their fiber provider who had a lot of above ground infrastructure that, naturally, would have trouble when dealing with these kinds of storms.
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