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  1. I have the same plan as you. Is the account in...

    I have the same plan as you. Is the account in your name ? If so, that is why it showed your name. You can change the displayed name in your account settings.

    Login to your T-mobile internet...
  2. Likely that a T-mobile employee was sharing...

    Likely that a T-mobile employee was sharing information against company policy. When I worked for AT&T as a CS rep, if management found out that I shared such information before the official release...
  3. This is not limited to one carrier, this is...

    This is not limited to one carrier, this is carrier-wide in the US.

    I use T-Mobile and they never announced when 5G would be deployed in my market until it was active. Prior to that, they...
  4. I am using the Samsung S21 5G on Tmobile...

    I am using the Samsung S21 5G on Tmobile currently. Fantastic phone, strong reception, great features. Of course, this is in my market and YMMV.
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    I would suspect that your phone was attempting to...

    I would suspect that your phone was attempting to connect to a different tower than you other phones. That would explain the problems you were having. Likely it was a tower that you only had weak...
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    Could also be a network/tower issue. Have you...

    Could also be a network/tower issue. Have you contacted Verizon about it ?
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    Don't forget that when it comes to At&t, in some...

    Don't forget that when it comes to At&t, in some markets they make it look like users are getting 5G when they are actually on a 4G connection. They did the same thing with 3G when 4G was first...
  8. I used to work customer service for a different...

    I used to work customer service for a different provider and I helped several customers with the same question. You seem to understand the reason but I would like to offer a better explanation why....
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    Using the latest version of Android means very...

    Using the latest version of Android means very little when it comes to being able to use 5G.
  10. OP, does she have existing service with another...

    OP, does she have existing service with another provider and plans to transfer the phone # later ? Is she buying the phone on a payment plan through Best Buy/Verizon or purchasing outright ?

    If...
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    Could be a hardware issue that might require...

    Could be a hardware issue that might require warranty service.

    Prepaid or postpaid service? Which city/state ? Did you have better coverage with your prior phone or other phones in the same...
  12. Since the device is being used in a non USA...

    Since the device is being used in a non USA region, they may not use the required network bands to allow 4G (VOLTE) and the device isn't connecting. I can't fully answer your questions with any...
  13. Assuming both devices use the same type of SIM,...

    Assuming both devices use the same type of SIM, you could in theory, simply insert you existing SIM card. Keep in mind that Verizon can and will detect the new device and may or may not require the...
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    Not with postpaid. Fees and taxes are billed...

    Not with postpaid. Fees and taxes are billed monthly.
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    Don't forget that if you want to convert to...

    Don't forget that if you want to convert to postpaid to go to At&t and no other carrier or the prepaid balance would be lost.
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    Just wondering, why the specific need for an...

    Just wondering, why the specific need for an inexpensive phone with USB C ? Anything wrong a phone with the prior Micro USB connection port ? I suspect that all new phones have the updated USB C...
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    I suggest you contact Verizon directly. It might...

    I suggest you contact Verizon directly. It might be possible, but nobody on this forum can say with certainty.
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    RazMonster, never forget that insurance is...

    RazMonster, never forget that insurance is optional and can be removed if you don't want it.
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    Based on the content of the notification, appears...

    Based on the content of the notification, appears to be only data pay per use and not voice.
  20. OP, if you are in a area where there is...

    OP, if you are in a area where there is overlapping cellular coverage on more than one tower, the phone may be constantly switching between towers or searching for a signal constantly trying to find...
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    Read Post #12, there is an attached link from one...

    Read Post #12, there is an attached link from one of our senior moderators that explains in detail. Post #3 and #6 also do explain how to find more information. The information has already been...
  22. What about GPS, Bluetooth and Wifi ? Are those...

    What about GPS, Bluetooth and Wifi ? Are those features turned off when not in use ? Check your device settings to see if there are any power-saving features/options.
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    And that is an appropriate response. Good for...

    And that is an appropriate response. Good for you.
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    Sorry to hear that you had so much trouble with...

    Sorry to hear that you had so much trouble with PP, obviously you solved the problem by switching carriers. Best wishes.
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    That question has already been asked and answered...

    That question has already been asked and answered that data is working. My guess is that the APN needs to be updated based on the feedback so far. The correct APN has already been posted and the...
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