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Type: Posts; User: Common Sense Al

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  1. Replies
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    I can confirm the other answer(s). 1. Code...

    I can confirm the other answer(s).

    1. Code pays only for phone.
    2. Code is no good after one use.

    I was able to order an iPhone SE without buying airtime so it was totally free after a $200...
  2. It's cheap for me because I don't talk and text...

    It's cheap for me because I don't talk and text much. I'm also on Wi-Fi most of the time.... so I could average out a month of service for well under $10... and with their generous rewards program...
  3. Activating new XR and transferred service but what's with the balance?

    * I bought a new Tracfone iPhone XR with a required plan of 2GB 30 day unlimited plan.
    * I activated it today and kept my old Tracfone # and service from an old iPhone 7.
    * My old iPhone 7 had an...
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    Interesting. I suppose those points should never...

    Interesting. I suppose those points should never have been pending in the first place because it wasn't a new line because you were just moving service and not adding a new line.
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    I opened a new account for a new phone I got for...

    I opened a new account for a new phone I got for my teenager. I used a referral code (not from any accounts under my control) in a web browser on a PC and it worked.

    168766
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    If you have "a lot" of points or are planning to...

    If you have "a lot" of points or are planning to use them to buy service in the future then you may want to seriously consider using the points now and redeeming for service now... because Tracfone...
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    Yes, that's probably the case. Hopefully they...

    Yes, that's probably the case. Hopefully they will forward it to them before the end of the week.
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    Yep... I thought that was interesting. I think...

    Yep... I thought that was interesting.

    I think the BBB bases the rating on the complaints that are filed and how/if Tracfone resolves them... so perhaps Tracfone actually cares about their A+ BBB...
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    Can it get any lower? I guess it could drop...

    Can it get any lower? I guess it could drop another .07.

    https://www.bbb.org/us/fl/miami/profile/prepaid-phone-card/tracfone-wireless-inc-0633-21000362
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    Great question. I can't even login to the...

    Great question.

    I can't even login to the website now to update my security question (assuming you can even do that).... like 50% of the time you can't even login.

    But I will see if I can...
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    Exactly... they only need "suspicion" of fraud to...

    Exactly... they only need "suspicion" of fraud to take away your points.... and that could be pretty much anything they want it to be. "Hey, this person has too many points. That looks suspicious!"
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    They must be scratching all their heads wondering...

    They must be scratching all their heads wondering why no one has taken the survey. Maybe they should offer 5000 reward points (which they will later take away).
  13. It's possible that is the case for some of the...

    It's possible that is the case for some of the points for some people, but when points from 10 referrals spread out over a month or two suddenly disappear in one day, it doesn't add up.

    And one...
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    I suppose they "hope" they can make a lot of...

    I suppose they "hope" they can make a lot of money from the newcomers.... but their rewards program is too generous... which is probably why they are finding "reasons" (valid or not) to take people's...
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    No, not years... about 1 year for the 12,000...

    No, not years... about 1 year for the 12,000 points a referral can get someone (supposedly worth about $120)... and the person who used the referral code can get 8000 (supposedly worth about $80).
    ...
  16. My theory is that they realized their rewards...

    My theory is that they realized their rewards program is too generous and they are making points vanish, especially on accounts with a lot of referrals/points, in order to try to save money, using...
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    Also, watch you points and take screenshots......

    Also, watch you points and take screenshots... Tracfone may take them away at any time without giving any justification or they might just "disappear".
    ...
  18. Victimized by Tracfone and their Rewards program?

    If you used a referral code and were later victimized by Tracfone 1) taking away your referral points with no valid justification, or 2) your points just disappeared, or 3) you were the victim of...
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    Maybe they realized they can't get away with that...

    Maybe they realized they can't get away with that kind of abuse anymore... at least I hope they can't.
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    Yes, it may be a waste of time but I'm going to...

    Yes, it may be a waste of time but I'm going to write a physical letter and I've already written a review and filed a complaint with the BBB... it's something for me to do other than waste more time...
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    I decided I am going to write them a "nice"...

    I decided I am going to write them a "nice" letter (with screenshots) per the terms in the rewards program and see what happens. Here is the relevant section:



    The terms also say:



    So...
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    I'm guessing the real fraud is on Tracfone's part...

    I'm guessing the real fraud is on Tracfone's part and any account that accumulates a "larger" number of referrals is going to eventually get "cursed" as you say.

    They could have simply put in the...
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    There was this deduction, probably referring to...

    There was this deduction, probably referring to the 12,000 available points that were removed, but nothing that I saw for the 108,000 pending points that disappeared. It just says "DEDUCT 12000"......
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    Yes, that is why I did a BBB complaint... it was...

    Yes, that is why I did a BBB complaint... it was relatively painless to get the complaint in and probably has a better chance of getting resolved than dealing with clueless agents.
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    By the way, have you tried filing a BBB complaint...

    By the way, have you tried filing a BBB complaint about your lost/stolen points?

    UPDATE: I just submitted a BBB complaint... they took 120,000 referral points that I had accumulated over the past...
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