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  1. FIDO Hey xTowndude! Nick here from the Fido Social...

    Hey xTowndude!
    Nick here from the Fido Social Media team.
    After seeing your post we ran some tests on our end and the calls do seem to go through.
    We'll have to gather some more information, can...
  2. Hey sam1880! Philippe from Fido again. I...

    Hey sam1880!

    Philippe from Fido again.

    I assure you that we're working on a solution for that. In the meantime, our only available workaround is to switch to the English version of the value...
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    Hey jag604! This is Philippe from Fido here....

    Hey jag604!

    This is Philippe from Fido here.

    Your plan would almost certainly have Fido Roam. However, as the unlimited data is grandfathered, I cannot guaranty that it is compatible with Fido...
  4. Poll: Hello Slush I understand the disappointment,...

    Hello Slush

    I understand the disappointment, however you should have been made aware on your bill. If that's not the case, please reach out to us on Facebook or Twitter and mention this thread so...
  5. Poll: Hello there Slush! Gabrielle here from Fido. ...

    Hello there Slush!

    Gabrielle here from Fido.

    It is true that some of our grandfathered plans were impacted by a $5 increase, and a bill notice was issued on one of the invoices between April...
  6. Feel free to contact us through social media...

    Feel free to contact us through social media (Facebook/Twitter) if you want us to take another look for you. Mention our chat on Howard forums. :)
  7. If you haven't done so already, I would suggest...

    If you haven't done so already, I would suggest you contact us (not from your Fido phone ) so we can run some tests.

    - Philippe
  8. Hey sam1880, Philippe here. Not to my...

    Hey sam1880, Philippe here.

    Not to my knowledge. Are you able to send and receive regular MMS on your phone? Feel free to contact us if you want us to take a look at that for you.
  9. Hey sam1880, Claudia here from Fido :) We'd...

    Hey sam1880,

    Claudia here from Fido :)
    We'd love to look into this with you and see what's going on! You can reach out to us here: https://www.fido.ca/consumer/contact-us to get started.
    Hope to...
  10. Hello everyone! Gabrielle from the social...

    Hello everyone!

    Gabrielle from the social media team here.

    You can always keep your grandfathered plan even when you want to upgrade, however depending on your plan, it may or may not include a...
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    Hello everyone! Gabrielle from the Fido...

    Hello everyone!

    Gabrielle from the Fido social media team here.

    This is indeed true, Fido Roam is now available to all Fido postpaid plans, which means you can all now roam in the USA for $7 a...
  12. Hey Sammughal, if your device is a Fido phone we...

    Hey Sammughal, if your device is a Fido phone we might be able to help! Please reach out to us here: Fido.ca/contactus

    We'll check this out with you :)

    -Thomas
  13. Hey Vincent9V! Amanda here from Fido's Social...

    Hey Vincent9V!

    Amanda here from Fido's Social Media team.

    Don't hesitate to let her know that she can reach out to us on Facebook Messenger or by Twitter DM and we'll take a look at that with...
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    That's right. I can't guarantee this for years...

    That's right. I can't guarantee this for years but at this time, there are no limits to the amount of months you use Fido Roam. The fee is $6 per day for a maximum of 10 days within a billing cycle...
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    Hey xtachx There's no limit. :) If you have...

    Hey xtachx

    There's no limit. :) If you have any other questions, reach out to us on Facebook or Twitter.

    -Megan
  16. FIDO I'm happy to hear everything was sorted out,...

    I'm happy to hear everything was sorted out, kdguy1965!

    - Amanda
  17. FIDO Hey kdguy1965! Amanda here from Fido's social...

    Hey kdguy1965!

    Amanda here from Fido's social media team!

    The option to change your phone number online through My Account has not been removed. Your friend should be seeing it. Are they...
  18. Hey sifatshah! VoLTE service has been restored...

    Hey sifatshah!

    VoLTE service has been restored to all those affected.

    Is your device a Fido phone?

    - Amanda
  19. Hey Aceclutch. For the time being, VoLTE is...

    Hey Aceclutch.

    For the time being, VoLTE is only offered on compatible devices purchased from Fido.

    - Amanda
  20. We're working on it, john99, and we appreciate...

    We're working on it, john99, and we appreciate your patience!

    In the meantime, you can still make voice calls on your device wherever we provide coverage. :)

    Don't forget to keep an eye on our...
  21. Hey guys! I just wanted to let you know this...

    Hey guys!

    I just wanted to let you know this is something that we're currently looking into with our support teams.

    You can check out this thread in our Community Forum for updates:...
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    Hey loutzl! Feel free to reach out if you need...

    Hey loutzl!

    Feel free to reach out if you need more info on that, we're here to help!

    You can find how to contact us here > http://www.fido.ca/consumer/contact-us

    We're on Facebook /...
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    Hey tommy0677, I'm Thomas from Fido :) We'd be...

    Hey tommy0677, I'm Thomas from Fido :)

    We'd be sad to see you leave! If the plan you mentioned is a Pulse plan, it includes Fido Roam! And with the Value Pack, calls to the US are only one cent...
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    Hey fordmanss12, I'm Thomas from Fido :) Want...

    Hey fordmanss12, I'm Thomas from Fido :)

    Want some advice from professionals? We got you!

    You can find how to contact us here > http://www.fido.ca/consumer/contact-us

    We're on Facebook /...
  25. FIDO Hey there, for now we don't offer any QC plans...

    Hey there, for now we don't offer any QC plans for 613/343 numbers, so sorry about that! Our eligibility requirements are still QC phone number in order to get a QC plan.

    - Frederike
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