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  1. Replies
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    Avoid C1300s, Motorola V180s, V220s, and the...

    Avoid C1300s, Motorola V180s, V220s, and the Samsung P207.

    Those four phones compose about 98% of Cingular e-Store returns.
  2. Thread: What can I do?

    by rg1976
    Replies
    26
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    1,611

    I went prepaid with my service provider, because...

    I went prepaid with my service provider, because after working for three different cell phone companies-- there is no way I want to be stuck in a contract with ANY cell phone company.

    At least if...
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    Who makes money on printers? They're...

    Who makes money on printers?

    They're disposable.

    It's the ink that makes a company a fortune.

    :hyper:
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    Oh, I don't doubt those stories of the rude reps...

    Oh, I don't doubt those stories of the rude reps at all. I mean, I have nothing against Customer Service because most of the reps I have dealt with in the CS department are great, but I know there...
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    The E-Store department has three levels of...

    The E-Store department has three levels of auditing-- The call center itself, the middleman, and finally Cingular-- who makes the occasional "fake" call. Cingular also jacks in live occasionally to...
  6. At E-Store, we've had customers who were told by...

    At E-Store, we've had customers who were told by store reps "E-Store sends out refurbished phones instead of new phones". We've also had CS reps tell customers they can get return labels just because...
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    That is actually a two-way street. You'd be...

    That is actually a two-way street.

    You'd be surprised how many people will go out of their way to order a phone online because they hate the local Cingular Stores in their area.

    For some, even...
  8. E-Store (Cingular.com) won't change it for you. ...

    E-Store (Cingular.com) won't change it for you.

    E-Store has no ability to change prices of phones, the contents of orders placed, or the length of contracts.

    You will either get directed to...
  9. A refund from E-Store is 60 days. After that time...

    A refund from E-Store is 60 days. After that time period, if the credit has not been issued, there should be no problem getting the credit issue escalated through a supervisor. That's pretty much the...
  10. Stores, more often than not, will not do any...

    Stores, more often than not, will not do any exchanges for E-Store or TeleSales-- and those that do usually demand everything that came with the phone (including the box).
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    The website does get kooky a lot... and our call...

    The website does get kooky a lot... and our call volume usually goes up because of it. Not to mention the amount of editting that goes into putting the prices of phones up and down and left and...
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    Draining batteries, freezing, poor reception,...

    Draining batteries, freezing, poor reception, screen or functions not working properly.

    Like the V220, a generic problem phone.
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    I work with E-Store, and specifically, I've dealt...

    I work with E-Store, and specifically, I've dealt with returns/exchanges-- and usually, I would recommend other Samsung models, but this Samsung P207, ick. Cingular has some great phones, but the...
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    A shipment of 2400 of them arrived in the...

    A shipment of 2400 of them arrived in the warehouse today.

    ...so many backorders to be filled.
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    If I remember correctly, the retail price of the...

    If I remember correctly, the retail price of the Samsung P207 is somewhere around $179.99.

    But, in my opinion, the phone isn't even worth the contract price.
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    (This only applies if you ordered from online,...

    (This only applies if you ordered from online, not over the phone....)
    What the second rep actually meant was that the order was processed by E-Store and already sent to the warehouse for...
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    Everytime I hear Motorola, I cringe. It's odd,...

    Everytime I hear Motorola, I cringe.

    It's odd, I still use and love my Motorola V120, back in the V120's time the Motorola was a good name.

    But now, every time I hear Motorola, I cringe,...
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    Personally, I don't like the Samsung P207. ...

    Personally, I don't like the Samsung P207.

    It's one of the most returned phones I've ever seen due to technical flaws, even outranking the Motorola V180, and topped only by the Motorola V220.
  19. Replies
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    2,389

    Why not reverse this whole issue? If Corporate...

    Why not reverse this whole issue?

    If Corporate Stores are unwilling to help people who purchased their phones from TeleSales or E-Store, maybe Customer Service should stop servicing phones which...
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    2,389

    The purpose of website sales is to get the...

    The purpose of website sales is to get the customer beyond the first 30 days and into the contract. And frankly, for Cingular, the best way to do that is through a free phone offer. Of course, the...
  21. I never said they charge for Warranty Exchange....

    I never said they charge for Warranty Exchange. Did you read the entire message before you replied?

    I asked if he ordered the P207 from E-Store, and followed up by saying if he did, it shouldn't...
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    I never said I slack in my job for those I do not...

    I never said I slack in my job for those I do not like. I do my job, and I do my job exceptionally well, regardless of who is on the other end of the line or how they act.

    The difference between...
  23. Did you do your exchange with Warranty Exchange...

    Did you do your exchange with Warranty Exchange or with E-Store (was it a web order)?

    If its the P207, then your order can't be that old. If its under 30 days (from the ship date) and with...
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    4,957

    When I am dealing with a customer who treats me...

    When I am dealing with a customer who treats me with respect, despite having a huge, on going problem.... I will go far, far, far out of my way to find a resolution for them. Even if it isn't in my...
  25. From the cingular.com perspective, 100s of ...

    From the cingular.com perspective, 100s of orders are processed daily. Only a dozen or so call back to cancel their service or return their phones for buyer's remorse.
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