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Type: Posts; User: Drekor

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  1. Replies
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    We are still up and getting calls, have some...

    We are still up and getting calls, have some reports of the 1888 numbers being dead though.
  2. Replies
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    12,671

    A substantial amount of our incoming call volume...

    A substantial amount of our incoming call volume is about this issue so it's not just you.
  3. Replies
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    10,971

    Perhaps consider realistic expectations? I do not...

    Perhaps consider realistic expectations? I do not think ruining your credit over an already corrected mistake is a great idea.
  4. Replies
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    So glad I don't have to deal with escalations...

    So glad I don't have to deal with escalations anymore... this looks like it'll be a nightmare.
  5. Sad thing is I've seen this happen a couple times...

    Sad thing is I've seen this happen a couple times to people... Office of the president is usually the best place to fix the issue.
  6. LOL a CSR actually said that? He was an idiot....

    LOL a CSR actually said that? He was an idiot. Although the sms system is pretty bad the garbage answer he gave you is just plain wrong.
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    If all you are doing is changing your plan you...

    If all you are doing is changing your plan you are not required to resign a contract. Keep in mind retention offers may only be offered if you renew though.
  8. *shrug* We enjoy the view.

    *shrug* We enjoy the view.
  9. This is interesting. FidoSeniorAgent is actually...

    This is interesting. FidoSeniorAgent is actually saying what is in all the documentation available via customer service. WorldIRC seems to be showing the stores have different information.
  10. Where you taking advantage of one of the...

    Where you taking advantage of one of the promotional offers for a HUP or was this just a normal renewal? If it was the former than your agreement discounts show on the second invoice not the one...
  11. And most agents are just backdating agreements to...

    And most agents are just backdating agreements to compensate... it's hilarious to watch this sort of insanity.
  12. Replies
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    First off, what kind of phone are you looking at?...

    First off, what kind of phone are you looking at? If it's not an iPhone then there is a possibility that escalating it could get you a goodwill credit in lieu of a credit for your fido dollars or...
  13. Thread: Blocking Data

    by Drekor
    Replies
    13
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    1,925

    We changed our policy on when CSRs are allowed to...

    We changed our policy on when CSRs are allowed to add blocks. Right now it's either the phone is lost(everything is blocked, internet included) or for parental controls. If you tell the CSR your kid...
  14. Fido dollars?

    Fido dollars?
  15. There is currently no policy stopping an agent...

    There is currently no policy stopping an agent from applying a discount to the 35/50 plans. There may be something else stopping them but it's not the plan.
  16. Replies
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    HUP with fidodollars is not a special offer at all

    HUP with fidodollars is not a special offer at all
  17. Times like this I wish I could help customers...

    Times like this I wish I could help customers through HoFo :(
  18. Replies
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    Have you seen where the competition has service?...

    Have you seen where the competition has service? It happens to oddly be similar to the cityfido zones...
  19. Thread: Partial Charges

    by Drekor
    Replies
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    2,186

    Well would be a prorated charge + month in...

    Well would be a prorated charge + month in advance charge if you were just adding on the option. But if you are changing from a $30/6GB plan to another $30/6GB plan the prorated charge and credit for...
  20. The eligibility tool has been giving incorrect...

    The eligibility tool has been giving incorrect info; you should be eligible for the $159/$269 pricing
  21. What I posted was a straight copy/paste from...

    What I posted was a straight copy/paste from Library which is the tool EVERY CSR uses for all of our information. Considering our systems are setup to set your agreement start day after you finish...
  22. Replies
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    Not possible You mean keep voice plan the...

    Not possible


    You mean keep voice plan the same and just add data on one line? If that's the case then yes but you need to add data on each line that purchases the iPhone; so if you are getting 4...
  23. Makes no sense; the IMEI we can pull as soon as...

    Makes no sense; the IMEI we can pull as soon as the iPhone connects to the network and it can't be added to the equipment list because it's a non-fido device...
  24. Here is the exact details of the offer.

    Here is the exact details of the offer.
  25. That is true. As long as you are presently in a...

    That is true. As long as you are presently in a 3Y data option at the time of your HUP you will benefit the same as if you had just started the data agreement that day.
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