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  1. You basically said the same thing I did above. ...

    You basically said the same thing I did above. Yes, there is a chain of command used to resolve such issues. It is not always the best suggestion to reach out to a government regulatory agency as...
  2. I worked for At&t customer support 14 years and...

    I worked for At&t customer support 14 years and my fellow reps came to me for help with such issues that I was usually able to resolve. I have perspective and experience with such questions/issues. ...
  3. With all due respect, contacting the FCC over a...

    With all due respect, contacting the FCC over a situation like this seems a bit drastic. The OP needs to demand that his carrier opens up a trouble ticket to investigate the issue internally. I...
  4. Do you have wireless internet available through a...

    Do you have wireless internet available through a cellular connection? Not from a WiFi connection. Can you receive text messages?
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