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I have a very good relationship with my employees. We have good communication, keep them in the loop on most aspects of the business and when we had the meeting about the triple chargeback there was...

are you kidding me? thats exactly what Verizon does to the owners. Its not the store owners credit system or activation system.

A suspicious sale would be a "customer" that gives a home address...

What would a rep have to lose if a sale was questionable if he would only lose as much as he was making on the sale? In the last month alone 1 rep made 2 very bad sales, each was 3 new lines so a...

To answer the original question I have changed the commission structure in my store. We have set commissions per phone which average about 8% of gp but can be less on lets say a 64gb iphone 5...