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Update: May/3/2013:
I received in the mail the confirmation from VM that my auto topup every 90 days has been changed from $15 to $20/90 days so the email from before was just a boiler plate auto...

Update: After I requested the change from $15/90 days to $20/90 days, I received two emails saying that

QUOTE:
Dear Customer,
Thanks for registering your credit/debit card. Your monthly charge...

I had the same problem. I had to call support to up the amount from $15 every 90 days to $20 every 90 days. Reps claimed that Web site access to change this is not available because of "changing to...

Update (4/19): I logged in today to check my transaction record and it's the same as before, going back only one week so when they said it would be "fixed in 24 hours" was not true. Again what has...

I received the same email but have not tried using the bonus offer yet. Has anyone tried it?
I logged into my online account to check my transactions and saw that my transaction record only went...