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Unfortunately, my experience with this increase has not been nearly as satisfactory. When I got the e-mail announcement that the system was changed, I proactively changed the auto-Top-Up amount from...

My account was due almost 2 weeks ago. I had received an e-mail message in mid-March that their system update had been completed and the new terms and conditions were effective immediately. At the...

For auto Top-Up, try logging into your account and then clicking "Settings & Preferences." For me, this brings up a page where one of the headings is "CHANGE AUTO TOP-UP SETTINGS." Below that is an...

Well, my payment became due yesterday, and in spite of the fact that I received messages telling me that I needed to Top-Up after the auto-Top-Up had been completed, the $15.00 Top-Up did extend my...

I just got a message from Virgin Mobile that updated Terms & Conditions will take effect early next year. Among the changes listed at http://www.virginmobileusa.com/VirginMobile-System-Update is that...