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Yeah, the written communications from VM are not the best and often contain conflicting information. BTW I have never seen that screen you attached - guess I need to go log in ;) And BTW the VM rep...

As I mentioned before, the emails often contain erroneous info. I would suggest calling CS and walking it up the chain if you need to. Once I called the, tho, they were able to reactivate my pay-lo...

Just got my eail confirmation that billing is NOT monthly despite boilerplate email "

SO agree w/ that last statement! I am just happy that VM gives you a dollar credit in the store for every dollar you spend!
Meanwhile I too had problems finding the Autopay links now the system is...

Tnx aml1025 - so you would agree I can buy the phone from VM and use it as a camera, and once in range of a wifi connection, I can upload a photo. Or transfer via blutooth to my mac or chromebook....

Thanks Izzy! This may not be ok /off topic for this forum, but I am unfamiliar with these new phones. Really want to use up my VM $$$ and get a new phone. Do you know if I could download a google...

SO HAPPY i stumbled on this forum! Had a hair-raising experience with VM CS and thought I would ask a few questions here. All my settings, payment history etc has been wiped from the system as well...