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Type: Posts; User: Que_Ball

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  1. Replies
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    Koodo Ok, so that is fine, it complies with wireless...

    Ok, so that is fine, it complies with wireless code requirement. I'm guessing if you were close to the end of your remaining balance it might be worth a call to loyalty to see if the might do...
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    Koodo Well after the 2 years expires you do not owe...

    Well after the 2 years expires you do not owe them any activation credits. But it would be fair if they simply deducted a prorated amount of those activation credits from the device balance every...
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    Sticky: Do you get family discount on those rates? So...

    Do you get family discount on those rates?
    So $15 off per line with 4 or more lines

    $55 each? Or is this not eligible for family discount?
    Did you try for small business plans with the higher...
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    856

    VoLTE is likely in the future but it's because...

    VoLTE is likely in the future but it's because the generic internetwork clearinghouse type agreements and gateways the carriers use likely do not have support for it yet which is required for...
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    5,604

    Good job digging up the 8 year old post from...

    Good job digging up the 8 year old post from before the CCTS even existed or barely existed, cannot remember when it started taking reports.


    But just call back, or use online chat or whatever...
  6. If you say you tried to do it online but the site...

    If you say you tried to do it online but the site would not complete the process they can waive the fee.
  7. URL is https://www.telusmobility.com/activate

    URL is https://www.telusmobility.com/activate
  8. An agent has option to mark a call in progress to...

    An agent has option to mark a call in progress to be saved/recorded. Normally they only keep random calls for the purpose of giving the agent a quality score. They do not keep recordings unless...
  9. Wi-Fi Calling on Android. Looks like it's partially working for S8

    Ok, Wifi calling showed up as an option in the phone options after the most recent security update (may or may not be required) on my S8+
    Go into phone app. Go into settings.
    Scroll to the bottom...
  10. You can write to their privacy officer to request...

    You can write to their privacy officer to request a copy of all notes and other personal information on your account.

    13.How can I access my personal information that is in TELUS’ possession?
    The...
  11. Replies
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    1,694

    Reps can give a credit, they do not need to ask...

    Reps can give a credit, they do not need to ask for special permission for small amounts.

    But they might email billing team to fix source of error so it stops happening. They had and likely...
  12. Replies
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    8,288

    Telus billing system has always been completely...

    Telus billing system has always been completely separate and incompatible data buckets for consumer and small business accounts. I have no knowledge about how it works internally in the back end but...
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    Koodo Apple seems to try to deliver SMS directly...

    Apple seems to try to deliver SMS directly through their supported carriers network rather than use the SMS routing gateways. If you have ever tried to setup their 2 step authentication on a VOIP...
  14. Yes I have seen that. Bell switch needs...

    Yes I have seen that.

    Bell switch needs fixing. They have a bad address translations table entry in their switch.

    You file a support ticket. They fix it. Usually takes 1 business day but...
  15. Koodo If your phone is set for automatic carrier...

    If your phone is set for automatic carrier selection (the default) you will still roam for voice and text messages without any real warning except for that sms notice. The sms is not guaranteed to...
  16. Replies
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    Sticky: If anyone cares. Business plans for 15 devices...

    If anyone cares. Business plans for 15 devices and over isn't likely to be a big audience here but someone might like this. You can get the following small business plans if you have 15 or more...
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    8,288

    Yeah, that initial version $5 plan looks like...

    Yeah, that initial version $5 plan looks like data only. Voice minute pay per use similar to a tablet plan means it definitely is not the one meant for this apple watch but the price point certainly...
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    Apple watch series 3 cellular plan

    Looks like Telus will not be able to support the Apple watch series 3 at launch. Looks like Apple has designed it so you sign up for the plan on your device while pairing to your phone. That would...
  19. Koodo Your $0 500MB add on feature would likely need to...

    Your $0 500MB add on feature would likely need to be removed. I am pretty sure you can only have a single data add on feature active.
    Your data overage rate should not change as it's part of your...
  20. I would support listing overage in per GB. ...

    I would support listing overage in per GB.

    It's how they sell the main plan. It's reasonable to use the same units of measurement in all pricing. If we are advocating for government action they...
  21. I would suspect the friend is on an old copper...

    I would suspect the friend is on an old copper landline and their line is shorting out with another in a cabinet somewhere along the cable route.
  22. Replies
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    Yes plan changes made the first day of bill cycle...

    Yes plan changes made the first day of bill cycle will not have the pro-rated credits applied until the next billing cycle.

    This is because the credits are generated in a batch the next day after...
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    Outbound does not send a name currently by my...

    Outbound does not send a name currently by my testing.

    I have a Telus PRI line I can run in debug mode to see all the details sent from the carrier.
    Tested a few Telus phones on different...
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    If the plan is restricted to a particular region...

    If the plan is restricted to a particular region they may call you to pick a new plan some time after you port in a number from another area that would not qualify. Or they might not.
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    Sticky: Koodo No. Fido does not sell Koodo plans no matter...

    No.
    Fido does not sell Koodo plans no matter what province you are asking for.
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