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Most XBOX users MIGHT subscribe to XBOX LIVE, but it's only a optional service. Your voice plan with Fido is not optional.

I can't tell my customers "If you dont agree with the $10.00 fee, then...

Diamond your XBOX comparison doesn't hold up. Microsoft is not charging me a monthly fee to play my games. Fido is charging me while my phone is defective and then charging me again to be able to use...

I don't think the "if you don't like it don't take it" line is acceptable in this case. What choice does the customer have if you're taking their phone away? Seriously Diamond, the $10 is for staff...

I'm not sure i understand what you mean. Yeah the warranty covers the repairs but thats a given. It's a manufacture's warranty. The phones that come back damaged or don't come back at all don't get...

In other words you're being honest about not being honest? The only way to present it without the customer arguing is to be dishonest...unless you have some witty charm i haven't stumbled upon yet. ...