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  1. Thank you for the clarification, also explains...

    Thank you for the clarification, also explains why the network configuration isn't the same.
  2. Yea but that's not that case. Part of the...

    Yea but that's not that case.

    Part of the reason is that the sim cards are not the same.

    T-mobile sim starts with 8901 260
    Hello mobile sim starts with 8901 240

    So the mnc is different,...
  3. I should mention this post to people complaining...

    I should mention this post to people complaining about speeds on some former Sprint MVNOs that now are T-mobile wholesale MVNOs.

    Sent from my S6003L using HoFo mobile app
  4. That's not too similar to tmobile. T-mobile is...

    That's not too similar to tmobile.

    T-mobile is rolling out mid band closer to nationwide, covering major cities and suburbs with it, and some rural areas have gotten some of it too.

    mmWave is...
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    I would suggest going through the hellomobile...

    I would suggest going through the hellomobile subreddit.

    Its going to be a bit of a ride.

    Key takeaways:

    Test sim to see if they ported your number over
    Use old sim until it stops working,...
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    The lower speeds are more temporary due to the...

    The lower speeds are more temporary due to the provisional accounts they created to port all our lines to the new network.
    My speeds were mostly slow until today, 3 days after they ported my number...
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    Finally got my current numbers "ported" to the...

    Finally got my current numbers "ported" to the new SIMs.

    Data is a bit sluggish, and Voicemail is all new (brand new back end apparently) and voicemail isn't currently working for one line.

    I...
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    For those attempting to use new SIMs before old...

    For those attempting to use new SIMs before old ones stop working
    I'm telling you to wait.

    Per my conversations with CSR's:

    It is advised to let the system see the new SIMs being used to help...
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    If you order service now or towards the end of...

    If you order service now or towards the end of this month, you should be sent a new wholesale sim card.

    The current headache is only for existing customers that they being migrated from Sprint and...
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    I got 260 a couple months ago too, realized now...

    I got 260 a couple months ago too, realized now it's because i joined a family plan already on the billing system for 260.

    Sent from my S6003L using HoFo mobile app
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    Those people on reddit have been able to...

    Those people on reddit have been able to successfully activate new sims with their current numbers.

    I'm personally still waiting, but the csrs online keep telling me to wait and one finally...
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    The hm setup right now is a mess too. Last...

    The hm setup right now is a mess too. Last August, we got pwg (260) sims.

    Saturday, they just sent us replacement SIMs that have temporary numbers on them. Mnc 240.

    They told us to activate...
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    The pwg sims were 260. Sent from my S6003L...

    The pwg sims were 260.

    Sent from my S6003L using HoFo mobile app
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    The new SIMs are 240. They are now migrating...

    The new SIMs are 240.

    They are now migrating every customer from sprint and pwg to the new wholesale (240) Sims.

    If you are getting sent a new sim as a current hm customer, wait until your...
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    Which device is this, and do you get LTE.. looks...

    Which device is this, and do you get LTE.. looks like you need to change devices since AW is changing entirely to T-Mobile.
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    Update regarding the new SIMs So I just...

    Update regarding the new SIMs

    So I just finished another chat with a CSR regarding the the new SIMs.

    According to them, the migration of your number should happen automatically once the system...
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    So the new sims are coming with random ported...

    So the new sims are coming with random ported temporary numbers.

    You will get failed port notices since these temporary numbers are already tied to an inactive zero balance account on hm. They...
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    We have an active thread on reddit all about...

    We have an active thread on reddit all about this:
    https://www.reddit.com/r/hellomobile/comments/mofm3j/new_sims/?utm_medium=android_app&utm_source=share

    Sent from my S6003L using HoFo mobile app
  19. Security issues like this, along with port out,...

    Security issues like this, along with port out, SIM swap schemes are why carriers have begun pairing SIM and IMEI.

    Though there's two different kinds of pairings:

    Soft Pair - This type allows...
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    I wonder if the fix is only temporary while they...

    I wonder if the fix is only temporary while they ship all of us with Sprint/PWG SIMs the new HM Wholesale SIMs.

    Like once the new SIMs are sent and the accounts are all migrated over, will they...
  21. Sim swaps are instant. However, with the...

    Sim swaps are instant.

    However, with the advent of RCS and iMessage, leaving those turned on when swapping the SIM to a new device could lead to the inability to receive message.

    This is...
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    PWG is Prepaid Wireless Group. They offer...

    PWG is Prepaid Wireless Group.

    They offer mvne/mvno contracts to let MVNOs quickly setup for service using T-mobile as the parent network.

    From what I'm gathering, HM had an original contract...
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    So if the e-mail I got this morning says...

    So if the e-mail I got this morning says anything, it looks like they are ending the contract with PWG.

    For reference, both my husband and myself are using T-Mobile/PWG SIMs on Hello Mobile and I...
  24. Funny thing though, I'm still seeing them selling...

    Funny thing though, I'm still seeing them selling new devices missing one of those bands.


    For instance, I've read a complaint on reddit about a device that supports 5g n71, but not lte 71.
    ...
  25. Have to take into consideration much of that...

    Have to take into consideration much of that funding had gone into newer bands that quite a few phones still don't support. So the gaps could be actual gaps, or a device not supporting b12/71.
    ...
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