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  1. I will confess that I didn't realize that Koodo...

    I will confess that I didn't realize that Koodo was a Canadian provider. Clearly, At&t is not supporting their service as I thought it did. In your case, you cannot speak to TELUS directly and must...
  2. I am not sure if it is Koodo or At&t (in the...

    I am not sure if it is Koodo or At&t (in the background) doing the account update. You first point of contact is Koodo customer service. You do not contact At&t directly for help. Koodo doesn't...
  3. I understand your frustration, but if they are...

    I understand your frustration, but if they are having difficulty provisioning your account, they have to file a "trouble ticket" internally to have a rep with higher level access to manually add some...
  4. At&t, from my prior experience as a CS rep for 14...

    At&t, from my prior experience as a CS rep for 14 years can only blacklist a phone from all usage, not just block certain features. I suspect Koodo has to provision the account with those features...
  5. I am willing to bet that your current carrier...

    I am willing to bet that your current carrier hasn't provisioned your account to use those features and that is why they don't work. I doubt it has anything to do with unlocking. What carrier are...
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