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I agree with, and did pay the bill. I don't need compensation for inconvenience. My point was one of principle. How can I be responsible.

I can tell you with ALL certainly the call back was not missed. CI/VM. as well as being here the entire time.

DH- thx for the info. One of the above gentlemen have escalated the matter. I am just waiting for a call back.

I had sat on hold for close to hour. They did say only one supervisor was available....

The fact of the matter we tried to do the TOR at the beginning of March. We informed we had to have a zero balance to proceed. We made our payment and proceed a few days later.

I am 72 hours into...

I don't disagree, but when you say I want to confirm a zero balance and they say that is correct. Your balance is zero and u are only responsible for charges from Mar. 12th going forward.

Let me know what info you need via PM please. I never received the much anticipated supervisor call back.

TwistedEdge, sorry that is not 100% correct. I have asked them to review the conversation. As I asked there is a 0 balance correct? "Yes Sir" Than the Rep said "You are responsible for all charges...

So basically this was my setup. Our account was in my sons name. internet/cable/Homephone/ and his cell. We did a TOR. on MArch 12th. I took over internet/cable/homephone. and added my cell. He took...