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  1. newblurt

    Many questions from a newbie

    No, she has her own account. Thanks for the reply and the link to hpham's post.
  2. newblurt

    Many questions from a newbie

    Just want some clarification as to whether I need to delete the inactive phone from my TF account before I transfer my mother's service to it. I would think so, but it won't let me delete the device through the website interface, the app, or chat support. Chat told to call the support line...
  3. newblurt

    Many questions from a newbie

    Yeah, that's what I've tried to commit to memory so I don't get confused about it in the future. Just got off the phone with a CSR and the issue with MMS and WiFi Calling is now fixed. It took about 30 minutes, but most of that time was just waiting in a queue for a real tech support person...
  4. newblurt

    Many questions from a newbie

    Yeah there are a few issues. I can't activate Wifi Calling, and I can't send or receive MMS images. I'll give it a day or two to settle before I contact them again. I just tried and it said unable to process request at the moment and to try again in 30 minutes. I'll reply again if it shows...
  5. newblurt

    Many questions from a newbie

    Woohoo! As soon as I laid my head on the pillow, I started getting text notifications like crazy. It seems to be working OK now. Well, my Google Voice isn't ringing, and my google assistant won't respond to my voice... but the phone works! Everything appears the same except now my number is...
  6. newblurt

    Many questions from a newbie

    OK I tried calling that number because I need to do it while it's fresh in my head. I got through, and a nice lady with a bad phone connection and very noisy, giggly coworkers had me power off my phone while she did some things on her end. When I powered it back on, nothing had changed, but...
  7. newblurt

    Many questions from a newbie

    The number I'm prompted to call is 1 800 867-7183, which comes up in google as TF HQ in Florida. but then I think I've heard to not call that number. Again, conflicting information really messes my head up so this is a bit of a nightmare. I have to keep reading this whole thread over and over...
  8. newblurt

    Many questions from a newbie

    yes, my phone number is blacked out
  9. newblurt

    Many questions from a newbie

    I don't see anything that looks like what you're asking about. that phone number you gave me had x3324 at the end. I don't know what that means. 😅
  10. newblurt

    Many questions from a newbie

    yes VZWINTERNET
  11. newblurt

    Many questions from a newbie

    When I tap it, it opens up Chrome, which instantly opens my TF app to the My account Summary section. There is has my old phones IMEI with the red Inactive, and then the new phone beneath it. It's strange because something has changed, in that I don't think that the new phone (A15) was...
  12. newblurt

    Many questions from a newbie

    So would you suggest I try Chat support, or the corporate number that tomseys provided? I get the Spaceline sound notification, and a pop-up at the very top of my screen that goes away after a second, then the one in the dropdown in the picture, that takes me to the Tracfone app when I touch it..
  13. newblurt

    Many questions from a newbie

    I just tried, leaving the phone off for about 20 minutes. No luck. Calls "end" immediately after starting, and texts say "trouble sending"
  14. newblurt

    Many questions from a newbie

    Yes they're both 891480 sims, both TF bundle phones bought from QVC.
  15. newblurt

    Many questions from a newbie

    Yes the first 6 digits are the same. I'll try to explain exactly what's happening. My service period transferred to the new phone and extended for a year after my original plan was set to expire, like it was supposed to. The data from my old plan (24GB) transferred but the 1.5GB from the new...
  16. newblurt

    Many questions from a newbie

    Ah ok, I'll keep trying the rebooting and resetting the network for a day. It's been about 7 hours since I transferred, and yes I've got screenshots. So what I've experienced isn't out of the ordinary or necessarily indicative that I messed up?
  17. newblurt

    Many questions from a newbie

    So I've run into a bit of a problem. I got the new phone yesterday, and I used the TF website to transfer service. I can see my service period is extended a year as it should be when the accounts are merged (though my data hasn't combined), and the new phone's IMEI is associated with the...
  18. newblurt

    Many questions from a newbie

    Thanks. I hadn't opened it because I didn't need to use it, so I didn't know there was more than one card in there. It's the 2-card version (TFATKTM2SIMNA1).
  19. newblurt

    Many questions from a newbie

    I think I was confused because when I bought my SIM kits from TF's website, I was only shown one available option to purchase so I thought it must work universally. I'm not sure which version I bought now.
  20. newblurt

    Many questions from a newbie

    That makes sense, thanks.
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