Search results

  1. J

    Adding an active phone to a TF website account?

    One could try calling in, but I haven't seen positive reports from people who did. In theory, they could verify the account by sending a code to the email address attached with it. But that doesn't mean they will.
  2. J

    Adding an active phone to a TF website account?

    I don't know of any way to do it currently. I've even tried to transfer service to a new device in an inactive account and the surface is transferred to the new device correctly, but the device doesn't get added to the empty account.
  3. J

    Need "refreshment" on intl. useage

    What plan version are you on? I think the rules change based upon that. Aside from that, wifi calls are usually treated as U.S. domestic calls so they should be included if you're calling back to the U.S.. If you're calling a European number via wifi then it will cost whatever it would cost...
  4. J

    Experiences with combining balances on Tracfone lines

    These corporations use consultants who preach how important relating to the customer is with small talk. So that's why it gets built into the patter.
  5. J

    New Add-a-line bonus - 4,000 points

    Because they have to officially close out the complaint, that should increase the likelihood that I get a callback. Yes, typically callbacks are promised by CSRs and aren't done. But it seems the complaint has some weight as far as getting a response. The number they're calling from has a...
  6. J

    New Add-a-line bonus - 4,000 points

    I received another call back from TF regarding the FCC complaint. They claim that the Miami office will add the points within 72 hours. They will check back with me on Thursday to see if the points are added so they can close the complaint out. We shall see...
  7. J

    New Add-a-line bonus - 4,000 points

    Add the line, likely you will at most get 500 points. Call to a CSR won't be that useful. Nobody I've talked had any documentation about such a promo and wouldn't add the points. So expect you'll need to file a complaint with the FCC or BBB. Send in a copy of the email with the terms and the...
  8. J

    Tracfone are thieves

    I don't know about your phone, but the time and date the text message was received, is still visible on my screen. But send what you have. They don't really argue very much with your documentation. The issue is usually still getting to someone who has the authority & knowledge to add...
  9. J

    Tracfone are thieves

    Here's the complaint form for the FCC. https://consumercomplaints.fcc.gov/hc/en-us/articles/360001201223-Phone-Form-Descriptions-of-Complaint-Issues Select the billing category as that is probably the closest of the pre-determined categories to your missing buckets. You can type what you...
  10. J

    Is TF website Chat link missing, or is it just me?

    When I was new to Tracfone and unfamiliar with how badly the TF website it was engineered, I logged in too much from Firefox until I started getting that "Alert". I first I started to have success with the other browsers, but even they stopped working and that's when I figured out that my IP...
  11. J

    Is TF website Chat link missing, or is it just me?

    When you start getting that alert on login, it's usually because they've flagged your IP address as hostile. So it doesn't matter what browser you're using at that point. If you have another internet connection try logging in from that. Make sure you clear your browser cache of all TF info...
  12. J

    New Add-a-line bonus - 4,000 points

    Well if their system won't give it out, they might as well. I haven't received any follow-up call regarding the FCC complaint yet.
  13. J

    Is TF website Chat link missing, or is it just me?

    Agreed. I use Firefox for everything else but Tracfone. For that I use Chrome.
  14. J

    new FreedomPOP (GSMA) free plan SIM spotted at target

    I'm going to hop through whatever hoop they request. They're going to have to have the courage to actually take the plan away if they want me to stop using the service.
  15. J

    new FreedomPOP (GSMA) free plan SIM spotted at target

    They are making it more difficult to renew in hopes that people will stop renewing.
  16. J

    FreedomPop "Walmart" Free Plan (300 min / 1000 texts / 100 MB for $0/month) - Info & Discussion

    The sequence is to use chat first to "elevate" the issue and get the plan renewed. No credit card info was needed when they did it for me. Then you can do the port out.
  17. J

    New Add-a-line bonus - 4,000 points

    I received a call back from my FCC complaint yesterday. The person said they are working with the Miami TF office and will call me back within 72 hours. They admitted that others are complaining about this, but that's about all she said.
  18. J

    FreedomPop "Walmart" Free Plan (300 min / 1000 texts / 100 MB for $0/month) - Info & Discussion

    Yes, had that email for awhile now. I used the procedure as described to renew my GSMA line in April. However, this month, when I clicked the renew button I got the message that free plan renewals are blocked, so I had to have chat do it. A few days later, I created a new GSMA line with a...
  19. J

    OFFICIAL: Tracfone/Net10 Phone Deals

    I couldn't tell from barefoot's post if he was asking the question if unlocking the Blu device would permit hotspotting on the Tracfone plan or hotspot on another carrier: "New here but been lurking for a rew years, finally joined to ask; will unlocking the Blu unlimited 24gb phone allow...
  20. J

    FreedomPop "Walmart" Free Plan (300 min / 1000 texts / 100 MB for $0/month) - Info & Discussion

    That certainly appears to be the case by making people on the GSMA plans have to talk to chat each month to get the plan renewed.
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