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Thread: Get Great Primus Customer Service - bypass toll-free number, dial direct

  1. #1
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    Get Great Primus Customer Service - bypass toll-free number, dial direct

    Hi All,

    Sick and tired of being on hold for more than half an hour waiting to experience the great customer service from Primus Canada?

    My wait was over, and hopefully you too will be able to cut down on the time it takes to contact Primus' CSRs.

    Simply dial direct to their call centre in NB, (506) 737-6499 and give the receptionist the name of the CSR you wish to speak with.

    I've found the following people very helpful:
    Dennis Lapointe (great guy, he's in management and when you get to speak with him, you know you've reached the top), Deepak (ID# 4801), Rick (ID# 5148) and Denise D.

    You'll find them very thorough in their ability to answer your concerns.

    However, I found that not all calls may be recorded :-(

    Therefore, if you want to have a momento of your great customer service experience with Primus for posterity's sake, record your own call.

    Take care,
    Craig

  2. #2
    Join Date
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    Calgary
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    no go

    I tried that number, and got a recording saying it's the supervisors sick line, and was offered only an option to leave a recording. So what is that number, a place for employees to call in if they're sick? Not very useful to customers.
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