Reply With QuoteThank you for this sharing expertise solution!
Post Machine
As one of the "experts" on the program, I am offering to be the expert in this thread for employees only.
If anyone here who will be starting this new program next week has any questions, please, feel free to ask me here. I will answer any questions that are not considered confidential to the company.
I have a blue tooth
Thank you for this sharing expertise solution!
Disclaimer: All my posts, replies, comments and/or opinions expressed on www.howardforums.com are my own contribution only. The views expressed on this page do not necessarily represent or reflect the views of Fido, its management or employees.
Fritz Z24...
Why yes, that is a bag phone
Retailweb said it's launch was delayed again.
//str8
Post Machine
^Yup... pilot stores have had some issues with stability in the system..its slowly improving!
Bored at work
How long does the process usually take from cx walking into the store to them leaving with a loaner phone?
It's all fun and game until someone gets hurt... then it's hilarious.
Post Machine
10 minutes plus time they spend waiting in line
Banned
WTF is a loaner phone?
Walmart is selling crap Fido phones (read usual) for $38
buy it
beat it up
toss it...
Heck I scored one for $25 when it was ON SALE!!!
why would I pay a loaner fee to rent a POS when I can buy a POS and enjoy trashing up this planet some more!
and if you are a high end client you get your phone replaced over the counter no?!
and Apple replaces phones right away so... what is left are the crap phones... basically everything from fido.
heck I encourage everyone to go to wal-mart and score a $25 phone, and you get $25 free air time...
If I was really bad I would just buy up 12 of them and activate 1 per month instead of re-filling.. then tos them in the garbage when I 'm done...
Do to summarize..
1-Some scam dealer, mostly all of them (Allways go to Corperate and NEVER to a dealer) will charge the client $10 admin fee
2-This phone could allready be water damaged or on the fritz
3-client leaves a $50 deposit + $10 fee
4-phone dies
5-client brings it back
6-Dealer steals the clients $60
OR
you can go to Wal-Crap, buy a phone for $25 (Nokia 1661) or the crap Moto RENEW for $38 regular price, or the Nokia 2760 for $38 when on sale, and get $25 on the sim card.. bonus is now putting money into a scamming dealer's hand...
Oh, and you get to keep the phone
Phone Expert
^ uhhh, what. You are referring to prepaid. The overwhelming majority of customers that need repairs on their phones are on postpaid, so there is no $25 bonus airtime for buying the phone @ Wal-mart. Either way, Fido doesn't care if you do that. You aren't "scamming the system".. here's why:
Fido's old policy is that they would mail the customer an advanced exchange. But, the customer would be without a phone for x amount of weeks until it arrived. Fido is now providing the customer with a service where the customer will be able to have a usable phone for the entire repair process, for a $10 fee, and a faster turnaround time.
The customer is not forced to get a loaner phone. For many people this loaner phone process will be more convenient than the older one.
My screen is bigger than yours
And we all thought OTCs were a pita...Originally Posted by WorldIRC
Current Plan (Fido)
17.50$ 200 daytime, Unlimited evenings/weekends
30.00$ 1GB Data Package | 6.00$ Call Display | 5.00$ 200 Text Messages
6.95$ SAF | 0.50$ 911 emergency service fee
-50% Employee Discount
= 32.98$ + tax
SE w980 | SE z520a | Moto ROKR | Moto v66 | Nokia 3525
Post Machine
^At least with the repair program, customers are guaranteed results...as opposed to OTC where stock levels varied by location.
Phone Collector
My store was picked as part of the pilot program, and I must say Fido never gets anything right the first time. I tried doing a repair order yesterday in SC and went to scan in the loaner, but the system threw a "please enter valid loaner IMEI" error. I tried scanning the other phones in the shipping box but they all did the same thing.
My screen is bigger than yours
That would probably mean that the phones are not received in AS400 yet
Banned
During the confrence calls please make them aware of it, also your Fido Rep who is responsible for it. Its a common error.
Banned
Most errors have been corrected, seems very fast and reliable now. It seems like an emulated sales central as the home button (Fido logo) doesnt go to Sales Central. Print agreement finally works too.
Post Machine
Program will launch nationally tomorrow.
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