Fido Unlimited Plans FAQ

[hohohong]

^ yeah, supervisor also told me data will be unzoned doesn’t matter when you sign up.

[NauticalDan]

Customer service rep called today to confirm my plan was changed yesterday or today to the grandfather unzoned. Yay! I got lucky this time.

[hohohong]

Customer service rep called today to confirm my plan was changed yesterday or today to the grandfather unzoned. Yay! I got lucky this time.

Congrat! Good that Fido makes thing right.

Do you still have the map coverage option when you log into ur acc?

[NauticalDan]

Congrat! Good that Fido makes thing right.

Do you still have the map coverage option when you log into ur acc?

Nope, it's gone.

[1337_Kernel]

Congrat! Good that Fido makes thing right.

Do you still have the map coverage option when you log into ur acc?

ye its right here
http://www.fido.ca/web/page/portal/F...E61_SUB_BC_VAN

[partyfavor]

I got the call too!
CSR Manager called to tell me their mess up (which I already knew about and asked to go back to my 700min ret plan) but offered to put me on the older unzoned plan. (without me calling in, asking or crying about it: they offered)
Good work on the cust service =)

[credmau5]

I got the call too!
CSR Manager called to tell me their mess up (which I already knew about and asked to go back to my 700min ret plan) but offered to put me on the older unzoned plan. (without me calling in, asking or crying about it: they offered)
Good work on the cust service =)

That's awesome news.

[hohohong]

offered to put me on the older unzoned plan. (without me calling in, asking or crying about it: they offered)
Good work on the cust service =)

That’s good CS. Me however have to fight to get my unzoned plan back. But at least they made it right,… I hope.

Seems to be a new plan code (SAVMM010A) that will kick in on my next billing cycle and I hope that’s the unzoned version.

[1337_Kernel]

ye thats the iphone version of the plan on month to month

[hohohong]

ye thats the iphone version of the plan on month to month

Thanks for confirmation that SAVMM010A is the unzoned version.

[ronyb]

my plan code is SAV24012G . is it normal?

[credmau5]

my plan code is SAV24012G . is it normal?

Well, what plan are you on? And what do you mean by "normal"? They're all "normal". lol

[ronyb]

Well, what plan are you on? And what do you mean by "normal"? They're all "normal". lol

t suppose to be $80 unlimited plan/ toronto area/ . i see people posts different codes so i just wondering if mine is the same as others . thanks

[credmau5]

t suppose to be $80 unlimited plan/ toronto area/ . i see people posts different codes so i just wondering if mine is the same as others . thanks

There are over a hundred codes for the new zoned version. It depends on where you live, device, contract and other factors. Your plan code is not the old Canada-wide version.

Again, as posted on the first page, simply dial *#123# and press send. It will tell you whether you're in your zone or not. The old non-zone version just says "no tariff area information available".

[Remeron]

I recieved a call from a supervisor/manager yesterday informing me that they had made a mistake and are giving me unlimited no zone voice services - basically grandfathering in my original city fido plan into my $80 retention deal.

The $80 retention deal was offered to me included zoned voice service, canada wide 6 gigs data, unlimited sms, unlimited tethering and all calling features for $68 a month. It occurred well after June 1st. I also confirmed that I have Canada-wide no zone data as well.

Did anyone else get that call?

Just called Fido CSR & Retention and they confirmed that they changed me from zoned to unzoned. Also confirmed by the *#123# which produced the message: no tariff area information available