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Thread: U-verse problem resolution flow chart

  1. #1
    Join Date
    May 2005
    Location
    NIMbY Land
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    LG G2
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    U-verse problem resolution flow chart

    Last edited by CA; 08-18-2011 at 07:27 PM.

  2. #2
    Join Date
    Aug 2008
    Location
    Wichita, KS (Home) Lawrence, KS (School)
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    1,632
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    iPhone 4S, Samsung Captivate, MiFi 2200
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    AT&T, Verizon
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    Dealing with U-Verse is an absolute disaster. The fact that both Wireless and U-verse are under the umbrella of AT&T means nothing, these two companies can't work together to save a life. I have little issue with AT&T Wireless, but U-Verse, in the 6 Months I had them, was the worse Customer Service I have EVER seen. After the credits I worked months to get, at 6 months when they expired I dropped U-Verse. I will never go back, this flow chart doesn't surprise me in the least.
    Rock, Chalk!

  3. #3
    Join Date
    Oct 2004
    Location
    US-NE Florida
    Posts
    244
    Device(s)
    (on) iPhone
    Carrier(s)
    (on) ATT
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    0
    I also had a very hard time getting U verse installed, it ended up taking 6 day's.
    I never knew that ATT had 2 set's of tech's, the phone line tech's and the U verse installer tech's ---- each blaming the other.

    I don't even have the time to type the discussing scenario but it wasn't a fun week.

    Finally installed, I do like the 28 gig DL speed ----of which I get a norm of 16.
    MTIA
    C
    ---------------------------------------
    My Feedback !!

    " The probability of being watched is directly proportional to the stupidity of your act."

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