Page 1 of 7 1 2 3 4 5 6 7 LastLast
Results 1 to 15 of 93

Thread: Mobilicity down in all markets :(

  1. #1
    Join Date
    May 2004
    Location
    Ottawa, Canada
    Posts
    243
    Carrier(s)
    WIND, Cellcom IL
    Feedback Score
    0

    Mobilicity down in all markets :(

    For two hours now I've been unable to make or receive phone calls. The only number that works is 611.

    Called Mobilicity, waited 20minutes for technical support and was advised by the agent that the network is down everywhere in Canada as of 2pm EST. She said she's not sure if it'll be fixed by tomorrow (pretty scary thing to say) but that "all hands are on deck".

    I've been rooting for Mobilicity but this is unacceptable.

  2. #2
    Join Date
    Dec 2006
    Location
    Canada
    Posts
    8,142
    Carrier(s)
    Koodo Mobile
    Feedback Score
    0
    Quote Originally Posted by michael007 View Post
    She said she's not sure if it'll be fixed by tomorrow.
    wow, that is something you dont admit to the customer.
    the proper response would have been:
    "we have technicians working to resolve the issue, we apologize for the inconvenience"

  3. #3
    Join Date
    May 2004
    Location
    Ottawa, Canada
    Posts
    243
    Carrier(s)
    WIND, Cellcom IL
    Feedback Score
    0
    Quote Originally Posted by live_strong View Post
    wow, that is something you dont admit to the customer.
    the proper response would have been:
    "we have technicians working to resolve the issue, we apologize for the inconvenience"
    I couldn't agree more. My family has 2 lines with Mobilicity and two with WIND. We've never had an issue with the WIND network and so I'll be switching my two remaining lines, this is too sketchy for me.

  4. #4
    Join Date
    Dec 2011
    Posts
    3
    Carrier(s)
    n/a
    Feedback Score
    0
    Wow, this is the last straw. I just switched to Mobilicity a month ago, filled with glee because there was this great new company offering affordable plans. I've had nothing but major technical issues with my phone (which they refuse to replace) and now this. Time to eat the cost of the phone and defect to one of the giants so I can at least get a decent phone and reliable coverage.

  5. #5
    Join Date
    Dec 2006
    Location
    Canada
    Posts
    8,142
    Carrier(s)
    Koodo Mobile
    Feedback Score
    0
    Quote Originally Posted by krushr View Post
    Wow, this is the last straw. I just switched to Mobilicity a month ago, filled with glee because there was this great new company offering affordable plans. I've had nothing but major technical issues with my phone (which they refuse to replace) and now this. Time to eat the cost of the phone and defect to one of the giants so I can at least get a decent phone and reliable coverage.
    you could try selling your device on HowardForums and/or kijiji.
    i am sure there will be takers if the price is right.

  6. #6
    Join Date
    Feb 2011
    Posts
    161
    Carrier(s)
    WIND, Chatr, Mobilicity
    Feedback Score
    0
    In calgary, an hour back, outgoing calls were working, but no incoming calls. now everything gone.

  7. #7
    Join Date
    Sep 2003
    Location
    T.O.
    Posts
    325
    Device(s)
    iPhone 5
    Carrier(s)
    Fido
    Feedback Score
    0
    confirmed that my wife's phone cannot make or receive calls but text is working. we're in toronto.

  8. #8
    Join Date
    Oct 2010
    Location
    U of T
    Posts
    136
    Carrier(s)
    Koodo
    Feedback Score
    0
    Data is working, and so is text. Problem is, I got the phone to talk on it.

  9. #9
    Join Date
    Nov 2011
    Location
    Toronto
    Posts
    3
    Carrier(s)
    Rogers
    Feedback Score
    0
    My service has been down as well. I was thinking it had something to do with a call from their fraud department or something this AM, or a low battery or something... that it was a local service outage at the north-end of Toronto, but I guess not... it also hit Scarborough and is still out...

    Yeah, I get texts fine too - it's just calls that I can neither make nor receive.

  10. #10
    Join Date
    Oct 2004
    Posts
    16
    Device(s)
    Iphone
    Carrier(s)
    Rogers Wireless
    Feedback Score
    0
    havent been able to make any calls also 2pm sounds about right that it went down, surprised more people arnt on here complaining

  11. #11
    Join Date
    Nov 2011
    Posts
    32
    Feedback Score
    0
    Unable to make or receive calls in Edmonton. 3g data seems to be working okay.

    Sent from my Nexus S using HowardForums

  12. #12
    Join Date
    Dec 2006
    Location
    Canada
    Posts
    8,142
    Carrier(s)
    Koodo Mobile
    Feedback Score
    0
    We are experiencing some network difficulty in all of our markets. We are aware of the issue and are working on a solution. Thank you for your patience. We will keep you posted. ^jc

    UPDATE: The issue is related to some voice calling.

  13. #13
    Join Date
    Oct 2011
    Posts
    181
    Feedback Score
    0
    oh? mine works fine..

  14. #14
    Join Date
    Aug 2010
    Location
    North Burnaby
    Posts
    456
    Device(s)
    Moto Z Play, LG Q6, Z30,
    Carrier(s)
    Koodo, Public Mobile, Wind, Fido
    Feedback Score
    0
    I tried a call to my landline that didn't work although I got a text about 5 hours ago.

    Next I loaded my browser and ran a speedtest. 1.6

    Next I checked if my phone was in power-saving (2g) it wasn't.

    Next I tried my landline and it worked.

  15. #15
    Join Date
    Jan 2011
    Posts
    7,393
    Device(s)
    Nexus 6
    Carrier(s)
    The Big-T
    Feedback Score
    0
    Working:

    Outgoing calls
    Text
    Data


    Not working:

    Incoming calls
    Voicemail


    (in Edmonton)

Page 1 of 7 1 2 3 4 5 6 7 LastLast

Similar Threads

  1. Mobilicity down across all cities according to CS
    By onewhofightsfoo in forum Mobilicity
    Replies: 25
    Last Post: 04-02-2011, 04:05 AM
  2. AT&T GSM Launch Dates for all markets
    By RenoWirelessGuru in forum AT&T
    Replies: 110
    Last Post: 01-01-2003, 12:19 PM
  3. T-Mobile Down in Los Angeles, CA
    By powertoburn in forum T-Mobile
    Replies: 5
    Last Post: 11-12-2002, 04:19 AM
  4. $39.99 / 1000 minutes in all markets
    By MrWhite in forum T-Mobile
    Replies: 1
    Last Post: 09-04-2002, 06:48 AM
  5. Do you leave your mobile phone on all the time?
    By Telekom in forum The Lounge
    Replies: 50
    Last Post: 11-14-2001, 01:22 PM

Tags for this Thread

Bookmarks