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Thread: Commission & Salary structures

  1. #1
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    Commission & Salary structures

    I am sure most of you pay or are being paid commissions but for hourly is pretty much minimum wage plus commissions? I'm starting to hear reps complain about their paychecks but they are not understanding or believing that the we are making less money although we are busier. Are you guys paying a gross pct. profit margin for sales or just a straight ex.$10 per box. + 10% of accs. I really don't want to loose good reps but I cannot afford to run at a loss. What is the industry norm now with com's for hourly and coms? What about for the store manager?

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    I'd also be curious to know how others are doing it. If by PM, that's fine. We're considering a restructure of our comp system.

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    This is my first post on the forum excuse my inexperience. I am actually quite happy with my pay with hourly. I do get paid 8 an hr plus commission and we have a store bonus which is 10 percent of the store commission divided by how many reps and each gets the portion size depending on how many hours you worked at the store. Encourages team work

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    Check back with us in a year.

    BTW, how many people there have been there over three years? How are they liking things?

    And welcome to the forum.

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    One guy left because he just had a kid so he needs more stability. Commissions isn't something for a new father I guess. The owner has been in the industry for the mask twenty years. This is my first real commission job before this I did security which was strictly hourly. I am loving how the more I sell the more I make. I guess you can say I still haven't reach my peak yet. I been with this store since Nov. It changed management once and the new mgmt is way better. I am more involved and the previous mgmt only gave out commission if you reached 300 dollars in it no store bonus nothing. Which ATM I was starting off and sucked. The mgmt I'm under now actually looks out for us and listens.

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    This is an older thread, but I'm currently researching the topic. I think I need to revive the way I pay out commission. I'm fairly new to commission, and just started doing it on a basic level about a year ago. Now it's time to rework it and find ways to make it work better to our advantage and align with our goals.

    Can I get some examples of how you all pay commission. You can PM if you'd like. I know it seems a lot of places pay a percentage of GP, plus have certain KPI's to hit which can either increase or decrease depending on if they are hit or not. I've also heard some are going to 100% commission these days. Any details and examples would greatly help me. The more specific the better. I know it's going to vary by store location and volume but anything to start with and different example to compare would be a great help. Thanks!

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    This is an old thread, but I was going to ask the exact same question myself!

    We have been doing mainly hourly with incentives, and this had produced people who mainly were driven by customer service and less so towards sales. If sales don't happen it is terribly concerning to them, and it needs to be more so. We need to tip the balance without causing people who are actually good people, to freak out and quit.

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    Turns out the dilemma is not comps to the employees, its our comps. They do not make sense anymore. You're not making enough to pay anyone real money anymore cause you are not making it. The phones you make good money on do not sell enough and the new phones everyone wants are never in stock and the profit on them is crap. Volumes have gone way down and you to have to pay employees something, so your basically left with minimum wage and a pat on the back.

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    Commission & Salary structures

    Just did a relaunch of commission plan. Paying more on non apple for new acts. Really lowered $ on upgrades to push focuses to accessory, incremental and insurance sales. Already seeing drastic increases GP/box $20+ and reps seem happy knowing if they sell X they make Y. (Takes GP out). Also allows me to spiff products I need to clear out.

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    Commission & Salary structures

    Quote Originally Posted by starfish00 View Post
    Just did a relaunch of commission plan. Paying more on non apple for new acts. Really lowered $ on upgrades to push focuses to accessory, incremental and insurance sales. Already seeing drastic increases GP/box $20+ and reps seem happy knowing if they sell X they make Y. (Takes GP out). Also allows me to spiff products I need to clear out.
    Can you give more specifics?

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    Re: Commission & Salary structures

    My commission structure is awful. It used to be great, but these days I'm making half of what I made 8 months ago. :'(

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    Commission & Salary structures

    Quote Originally Posted by Nissan Sean View Post
    My commission structure is awful. It used to be great, but these days I'm making half of what I made 8 months ago. :'(

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    That sucks. If your employer is following the trend I'm seeing, and what makes sense they are paying you based on what they need to sell and what makes then the most like Converged Services, home fusion, MBB, home phone connect, and smartphones. If they haven't already I'd say a lot of places will go to paying absolutely nothing on basic phones and smartphones may take a cut on upgrades. The focus will be on these other services and hitting KPIs on them. Still should be some good money to be made though.

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    Re: Commission & Salary structures

    Yeah things in wireless are changing, I've been selling phones for 6 years and it might be time to adapt to all the new changes in the industry. Converged solutions looks promising, but right now my payouts for selling it aren't exactly motivational.
    Can't we go back to just selling flip phones? Lol

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    Quote Originally Posted by Nissan Sean View Post
    Yeah things in wireless are changing, I've been selling phones for 6 years and it might be time to adapt to all the new changes in the industry. Converged solutions looks promising, but right now my payouts for selling it aren't exactly motivational.
    Can't we go back to just selling flip phones? Lol

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    Not going to lie not very excited on selling convergence items.. Specially when you know they don't need MBB when they have WIFI on their homes and with the share everything your phone also have free hotspot. We are ending out to be bad car sales man and not looking out for the customers.. Why sell customers redundancies, while jacking up their bill with the SHARE everything plan and whatever corp. says it isn't what its all cracked up to be.

    Specially when you can add a line for 9.99 to get a smartphone as "ghost" accounts vs. $30?!??!, or add your kids for $9.99 or 40(same as share everything) but the individual has their own 2GB usage for a smartphone and with ELEU discount some codes give you both discounts on the primary line + features..

    Anyways, ya the industry is going down fast and Im talking about the payouts not the services.

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    Converged solutions is never going to sell if your in urban areas.

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