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Thread: Call records page not working

  1. #16
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    Quote Originally Posted by Jairzinho View Post
    Thanks for the update. We do appreciate that.

    Now that your are reading this thread, any info about the call records page?

    We know we can call (once your Call Center is back up, that is) and ask for a copy of the records if required....but any info about the page not working (even before today's outage)?

    Thanks
    We had a lot of account upgrades and maintenance beginning February 2014 and finished them up this month. Our website is also going through some major changes and our pesky call records are not being cooperative at the moment. This is an issue we were actively working on prior to the outage. It's a priority so it should be corrected soon once everything is back up.

  2. #17
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    My PTel phone not working

    Quote Originally Posted by PTel View Post
    It's a priority so it should be corrected soon once everything is back up.
    Because I couldn't buy Top-up card in a time (and still can't) my PTel phone has stopped working Today.
    The worst at all that I will lose probably my balance ~$40.

    Could you restore my balance once I could buy Top-up card, finally?

  3. #18
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    Quote Originally Posted by pihva View Post
    Because I couldn't buy Top-up card in a time (and still can't) my PTel phone has stopped working Today.
    The worst at all that I will lose probably my balance ~$40?
    I suggest you send them a private message thru their Facebook page. They seems to respond promptly to any inquiries this way.

    For some reason they haven't indicated an alternate way to add funds to the accounts (probably there is none), so people will have balances expiring and won't be able to make/receive calls meanwhile. As for the balance, yes, it will be at first gone, but I hope they do the honorable thing and restore it once you are able to add funds, not only to you but to those also affected during the outage.

  4. #19
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    All,

    We were able to get www.ptel.com partially up.
    If your service is expiring or interrupted, a form will be available there to fill out.

    If your airtime runs out, you will not lose your number or left over balance (if you're on Real PayGo). All accounts are able to be suspended for 30 days before any cancellation occurs.

    The form is currently in production on and is expected to be ready today. Our highest priority is to make sure no one is without service and if they are, it is taken care of as quick as possible.

    We appreciate your patience, we've been working around the clock to get things up as quick as possible.

  5. #20
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    Hey PTEL,

    Any updates regarding the call records page? Will it ever be fixed or are there no plans to have it restored?

    I really prefer to be able to see how the balance is being spent and being able to monitor a minor's phone activity if required at any moment and as often as I want without having to call CSR for this. That's one of the features I like most of PTEL.

  6. #21
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    Ok. this is a deal breaker for me. There is no sign of this being worked on to get it fixed any time soon (or ever). One line I have is for a minor and the call records is a must-have in this case for me. I let it expire (didn't add more funds, so it shows now as 'suspended'). Unless this is resolved before the account is completely cancelled for inactivity, I'll let the number be lost. Not planning on porting out anyway.

  7. #22
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    Call Records is working now!

  8. #23
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    Is it working or no?
    I don't see any records there!!! I see only one record on 6/28/2014 while I use my phone constantly (it's connected to internet and I make phone calls)
    Balance actually gets decreased.

  9. #24
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    Ok Looks like they lag behind a lot. Now I can see everything up util 6/28/2014.
    Nothing for past two days.
    Anyone has the same issue?

  10. #25
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    Quote Originally Posted by efredmi View Post
    Ok Looks like they lag behind a lot. Now I can see everything up util 6/28/2014.
    Nothing for past two days.
    Anyone has the same issue?
    I can only see usage records up to 7AM 6/29 so they are lagging a bit more than 48 hours behind.
    Compare prepaid plans from all operators at PrepaidCompare.net.

  11. #26
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    Quote Originally Posted by Yeswap View Post
    I can only see usage records up to 7AM 6/29 so they are lagging a bit more than 48 hours behind.
    Thanks. So it's not just me. Are they going to fix it? Before lag was very shoot.

    via the HoFo App

  12. #27
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    My log entries still go only up to 6/29 around noon (CT?). Nothing more recent than that.

  13. #28
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    There is now a bigger lag on the call records. As of now (7/9 almost noon) I can only see records up to 7/6 afternoon, so they can be 72 hours behind. Strange.

    Also, I noticed some log entries labeled as "LATE DATA" instead of just "DATA". Any idea anyone?

  14. #29
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    Quote Originally Posted by Jairzinho View Post
    Any idea anyone?
    My idea: It's not working.
    I show no calls or balance reduction in July at all.
    I have used the phone.

  15. #30
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    Quote Originally Posted by rfranzq View Post
    My idea: It's not working.
    I show no calls or balance reduction in July at all.
    I have used the phone.
    Mine did show the 3 minutes I used a few days ago but nothing from before that although my balance is correct with the other 2 minutes deducted from when I first activated the account and made 2 calls of less than a minute each.

    Sent from my LG Optimus F3

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