boom! Mobile

[Boz1]

boom!, is this accurate? Should customers and/or past customers be concerned?

Boom! website allegedly hacked and stealing customers’ card data

See article on Ars Technica posted today:

https://arstechnica.com/information-...ers-card-data/

[John-Charleston]

boom!, is this accurate? Should customers and/or past customers be concerned?

I came here to ask the same thing. I renewed my plan a couple of days early last week and gave my CC info to do so. Should I be worried?

[GPz1100]

Use virtual account numbers for any online merchant.

If you don't have that, paypal is offering a form of it using paypal key - https://www.doctorofcredit.com/paypa...re-paypal-key/ .

Either way, you're never revealing your real CC. The concern here appears to be some site possible impersonating paypal to obtain your login information linked directly from boom. Probably a good idea to change paypal passwords asap.

[Qt0]

From the article Boom hasn't commented on the request for more info. I'd think it would be better to get out in front of this

[John-Charleston]

Use virtual account numbers for any online merchant.

If you don't have that, paypal is offering a form of it using paypal key - https://www.doctorofcredit.com/paypa...re-paypal-key/ .

Either way, you're never revealing your real CC. The concern here appears to be some site possible impersonating paypal to obtain your login information linked directly from boom. Probably a good idea to change paypal passwords asap.

I use this card solely to pay my phone bill. It gives me phone protection for most damages that might happen to my phone so I don't want to use another payment system if possible.

[GPz1100]

I understand. Hopefully boom will provide a satisfactory explanation... Shawn White resurfacing?

[John-Charleston]

I called my cc company and confirmed that I have protection against any fraudulent charges and also lowered my credit line to $1500 (which was as low as they would go).

[hammerdown36]

Here Kitty Kitty Kitty


Sent from my iPhone using Tapatalk

[luckystreich]

Here Kitty Kitty Kitty


Sent from my iPhone using Tapatalk

My eyes lit up -- is this a reference to the glory days of Kitty Wireless?

[CharlesB]

Hey guys,

Thanks for checking in.

boom MOBILE deeply regrets this incident happened. From the start, we moved quickly to contain the incident and conduct a thorough investigation. We have found that the malware was located only on our shopping cart at boom.us and not on any of our other sites such as myaccount.boom.us which is used by customers to manage their billing. We encourage customers who may have made a purchase from www.boom.us between 9/30/20 – 10/5/20 to take the necessary precautions with their credit card company. This incident did not compromise any boom MOBILE accounts, saved payment or autopay details. Our saved payment/autopay system does not store any bank information and was verified to be safe. The credit card processor provides us with a secure token than can only be used by boom! MOBILE from our secure server. We are committed to protecting your data & privacy. We are PCI compliant and do not store financial data on our servers. Our shopping cart provider has ensured us our site is safe and the malware has been removed.

[kevink1]

Thanks. I had already contacted credit card company since I didn’t know if there was access to saved cc data or password. Hadnt made purchase since earlier this year.

[LTE 4ME]

I really think the Boom website needs a refresh, and not just a PHP update for security.

The latest "NEWS & ANNOUNCEMENTS" in the page footer is dated 2017, the Facebook "Like" button in the footer is broken (and the "Shar" button is mis-spelled), there are a number of 'orphan pages' that don't have links from the home or other pages or display products or services no longer offered ("BOOM BOX" anyone?), numerous broken links, etc. These are just the distinct broken URLs, there are many more:



I love Boom's customer service which is among the best in the MVNO space, but if ECG/Boom wants to increase customer confidence in their abilities and present a professional appearance they could start by cleaning up their website. Are you listening, Jeff and Charles?

[kevink1]

If I decide to upgrade to the iPhone 12 Pro, is it difficult to move my annual 5GB Blue plan to the new phone's eSIM? Unlocked model. I'm currently on the iPhone 11 eSIM.

I understand this plan doesn't support 5G, but I was planning to wait until closer to February when my annual plan expires to upgrade plan.

Thanks,
Kevin

[NathanA]

I understand this plan doesn't support 5G, but I was planning to wait until closer to February when my annual plan expires to upgrade plan.

Curious if you have tried to ask them whether you can upgrade from Xtreme to something else 6-months-in, even if just to see what they say...I still have not managed to get this question answered.

[kevink1]

Curious if you have tried to ask them whether you can upgrade from Xtreme to something else 6-months-in, even if just to see what they say...I still have not managed to get this question answered.

Since they aren't limiting these plans to new customers/lines, I'm making the assumption you can. I'm also assuming no credit for unused months. I've already saved money compared to my postpaid T-Mobile plan even after only using 7 months of my year's service.

If it is a problem, my year expires Feb 12th. I lost a little time when I switched mid month from Red to Blue.