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Thread: Verizon Customer in Calgary- phone will not register

  1. #1
    Join Date
    Sep 2015
    Feedback Score

    Verizon Customer in Calgary- phone will not register

    Hi there,

    I am Verizon customer in Calgary.

    My HTC LTE incredible gets no service (CDMA/LTE) CDMA was turned off anyway in Calgary

    I bought a new Samsung Galaxy, telus branded, it was unlocked it does Show TELUS TELUS BELL in the carrier list but when i click register it does not register on the network
    My SIM is active with verizon (LTE)

    I bought another Huawii unlocked phone and same results.

    Any suggestions?

  2. #2
    Join Date
    Jun 2015
    Feedback Score
    Might be worth trying to activate the Phones in the states with the Sim first? That way we could rule out Canadian Roaming as being an issue.

  3. #3
    Join Date
    Feb 2016
    iPhone X, GS8 Active
    Verizon, Sprint, T-Mobile
    Feedback Score
    They are likely not compatible with Verizon so therefore will not register in Verizon’s system.

  4. #4
    Join Date
    Feb 2017
    Feedback Score
    I remember seeing a caveat in Verizon's TravelPass international roaming page that a data session must be established on their US native network to create a profile on their systems before international usage. Also Verizon's SIM cards have multiple profiles including a CSIM (CSIM), ISIM (LTE SIM) and USIM (UMTS SIM for roaming). It may only work in a Verizon branded phone or a phone that Verizon carries with their carrier profile (e.g. iPhone/Pixel) and not any generic GSM phone...

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