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Thread: Unlock App doesnt work

  1. #16
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    Quote Originally Posted by joyfuldad View Post
    Same here have 4 off them😬

    Sent from my Moto E (4) using HoFo mobile app
    Damn that sucks, any word of a fix coming soon?


    Sent from my SM-J727T1 using HoFo mobile app
    MetroPCS: Currently have 7 lines with Metro.

    5 Galaxy J3 Primes
    1 LG K20 Plus
    1 Galaxy J7 Prime

  2. #17
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    Quote Originally Posted by wthigon View Post
    No updates found, phone up to date.

    this is a no no ....say xx1 software can be unlock and xx2 with would be the update will no longer be able to unlock because either A) the carrier wants u to wait the 3-6 months of payment first or B) it was block by the OEM for some reason


    Quote Originally Posted by wthigon View Post
    Alright so I found that one person saying that the ones made in Vietnam are not unlockable and the ones made in china work fine... I checked mine, made in vietnam

    wait why does samsung do this?? the phone should come from one company..never understood this...this is why its very good to look over all the specs on the phone before buying

  3. #18
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    I've never had any issues with unlocking, the thing with warranty phones they always get unlocked because they are past the 90 days so even if you had a phone a week, did a warranty you could unlock the warranty phone, Does anyone know how the unlocking app works it must go to a site and retrieve the unlock code and date it was activated that would be nice to get access to this database!

    Wonder if it would be possible to transfer that app to a non metro phone and if it would work.

    You should be able to call customer service and get it unlocked if the app is not working.

  4. #19
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    I have one of these J7 Prime phones as well and am still using it for almost 90 days. I hope there is a fix for it because the unlock app doesn't work or I will contact customer service about this.

  5. #20
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    I supposed they updated their unlock servers to include these phones. I tried the Device Unlock App on my J7 Prime today and it shows "unlock failed" this time, not "server not responding".

  6. #21
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    Mine don’t unlock even at the 90 day mark so I canceled the service placed dispute on my cc

  7. #22
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    I had the same problem with the unlock app. I went to imeigurus.com and they were able to connect to my pc remotely and unlock my phone. So if you tried all above, give them a try.

  8. #23
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    Quote Originally Posted by joyfuldad View Post
    Mine don’t unlock even at the 90 day mark so I canceled the service placed dispute on my cc
    Did you try again on day 91 or 92? Did you call Metro first?

  9. #24
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    yea with metro ull have to try on day 93

  10. #25
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    Called on 90 day mark and could get ahold of customer service without paying another month metro didn’t even work were I live


    Sent from my iPhone using Tapatalk

  11. #26
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    Quote Originally Posted by Mosaic55 View Post
    Did you try again on day 91 or 92? Did you call Metro first?
    couldn’t get ahold off customer service but did try


    Sent from my iPhone using Tapatalk

  12. #27
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    "server not responding"

    Known issue... Best to work with a local store and have them order a XBM for you. Then have the store work with cus ops to get it unlocked right away and bypass the 90 days. Believe me this is the best and fastest way of getting it resolved.
    I am expressing my personal opinions and not speaking on behalf of MetroPCS. Thus they should be taken only as my individual views and not endorsed by MetroPCS in any way.

  13. #28
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    Quote Originally Posted by cricket101 View Post
    yea with metro ull have to try on day 93
    Wow, you're lazy. "I'll" , just wow.

    Sent from my R1 HD using HoFo mobile app

  14. #29
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    Just was unable to unlock them all! No tricks just WiFi

  15. #30
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    Samsung J7 Prime Vietnam version. Just unlocked mine via the app. Guess they were programmed with the 6 month unlock policy or maybe the issue was just resolved by Metro.

    Anyway, quite the pleasant surprise for me. Great to have a spare unlocked phone.

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