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Thread: comsuner cellular Pixel 2 problems

  1. #1
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    comsuner cellular Pixel 2 problems

    I had a Nexus 5X running no problems on 8.1
    Got a Pixel 2 when they offer a 20% discount.
    Problem is the APN problem.. I cannot delete or edit the
    2 APN's that appear. I was able to add a new one and
    got it working, but it seems to have a problems with the LTE signal,
    the signal seems to be not as strong as before .

    On my Nexus 5x I had to delete the old APN's because
    everyone once in while the APN would move to old APN

    Google sent me a 2nd phone, same problem

  2. #2
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    I don't think an incorrect APN affects the strength of signal. If you are getting a signal at all, then your radios work. If your data works at all, then your APNs are correct.

    If the signal strength is different than what you experienced before, then it seems like either the network situation has changed or your new phone does not maintain the saw strength of signal as your previous phone.

    Sent from my SAMSUNG-SM-G930AZ using HoFo mobile app

  3. #3
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    Consumer Cellular uses two carriers, TMobile and AT&T.

    Which carrier did they use for each phone respectively?

    Quite possibly they put the Pixel on TMobile, if it was a new sim. If it is the same sim, though, this would not be the case.
    Last edited by comintel; 03-04-2018 at 06:15 PM.

  4. #4
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    Quote Originally Posted by lost-in-space View Post
    I had a Nexus 5X running no problems on 8.1
    Got a Pixel 2 when they offer a 20% discount.
    Problem is the APN problem.. I cannot delete or edit the
    2 APN's that appear. I was able to add a new one and
    got it working, but it seems to have a problems with the LTE signal,
    the signal seems to be not as strong as before .

    On my Nexus 5x I had to delete the old APN's because
    everyone once in while the APN would move to old APN

    Google sent me a 2nd phone, same problem
    So you BYOD a Pixel 2 over to CC to replace the N5X? You should have just swapped the SIM from the 5X over to the pixel and the APN should be set, but no reason CC can not provide you with the correct APN and as far as LTE it is most likely on their end and need to re-provision it.
    Unlike many TF Inc. Subs in recent weeks and now months, TF Inc. not showing much love to their TF service customers.

  5. #5
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    Quote Originally Posted by ls61 View Post
    So you BYOD a Pixel 2 over to CC to replace the N5X? You should have just swapped the SIM from the 5X over to the pixel and the APN should be set, but no reason CC can not provide you with the correct APN and as far as LTE it is most likely on their end and need to re-provision it.
    The APN's that appear are for ATT and they are grayed out. looks like they are locked out .
    I added a new one with the same setting as the 5X. It works but still unable to remove the old ones

  6. #6
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    Quote Originally Posted by lost-in-space View Post
    I had a Nexus 5X running no problems on 8.1
    Got a Pixel 2 when they offer a 20% discount.
    Problem is the APN problem.. I cannot delete or edit the
    2 APN's that appear. I was able to add a new one and
    got it working, but it seems to have a problems with the LTE signal,
    the signal seems to be not as strong as before .

    On my Nexus 5x I had to delete the old APN's because
    everyone once in while the APN would move to old APN

    Google sent me a 2nd phone, same problem
    Call support and have them register your new IMEI. That has helped me with LTE issues in the past

    Also, I found that the recommended APN settings for CC are slightly different than what they were a couple of years ago. Search their support site for the latest settings and see if yours match.

  7. #7
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    Quote Originally Posted by gweeper View Post
    Call support and have them register your new IMEI. That has helped me with LTE issues in the past

    Also, I found that the recommended APN settings for CC are slightly different than what they were a couple of years ago. Search their support site for the latest settings and see if yours match.
    thanks that helped a lot

  8. #8
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    Glad it helped.

    Sent from my Nexus 7 using HoFo mobile app

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