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Thread: I can't see files on the SD card from my PC when connecting with data cable

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    I can't see files on the SD card from my PC when connecting with data cable

    With my old Moto E2 I simply connected the phone to my Windows 10 PC and I could see the internal storage and the SD card. With this Moto E4 running Android 7.1 I can see the phone from my PC, but it shows that this folder is empty.

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    I've looked through all the settings on my phone and don't see anything that would prevent or allow me to see files when connected to the PC. There are several YouTube videos addressing this issue but none of them has a solution that works.
    My smartphone is a lot smarter than I am.

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    ?Install Motorola USB Driver?
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    After doing some investigation I learned that there is a setting on the phone that allows transfer of files.

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    That's done for security so someone can't get files off your phone unless they can unlock it to change that setting. You should get a prompt when you connect to the PC while phone is unlocked and you are looking at the phone screen.

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    Quote Originally Posted by tfusr19 View Post
    That's done for security so someone can't get files off your phone unless they can unlock it to change that setting. You should get a prompt when you connect to the PC while phone is unlocked and you are looking at the phone screen.
    This ^^

    Whenever I connect my phone via data cable this prompt always displays. Is the cable your using the original?

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