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Thread: Porting number away from AT&T -- three digit or four digit PIN?

  1. #1
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    Question Porting number away from AT&T -- three digit or four digit PIN?

    I'm trying to move an AT&T business landline to StraightTalk.

    StraightTalk insists I must provide an account number and four digit PIN.

    AT&T insists that my full account number XXXYYYZZZ123 (a 10 digit phone number
    plus a three digit customer code) is all I need. They insist that the 10 digit phone number
    is the account number, and the three digit code is the port-out pin. AT&T says there's no other password on the account and that the port should be fine.

    ----

    It's not working. Who is telling me a fib in this case?

    I have found one AT&T document on porting procedures:
    https://www.corp.att.com/lnp/handbook/lnp.html


    I have been unable despite multiple calls to speak to anyone at AT&T or StraightTalk's internal porting department.

  2. #2
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    Ok, turns out AT&T landline account numbers are just the phone number.
    There's a 3 or 4 digit customer code after the account number that's not needed.
    The AT&T rep says 99% of AT&T landlines don't have a pin at all (leave that blank). A pin can be set by AT&T on request.

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