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Thread: WiFi calling and Bell 2018 on anything other than an iPhone or Samsung

  1. #1
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    WiFi calling and Bell 2018 on anything other than an iPhone or Samsung

    I'm expressing my frustrations with Bell. I have a Pixel 2 XL, I got it from Bell and I have a Bell LTE SIM card I. The device. I live in Manitoba as well. I got my Pixel about a year ago as it was one of the newest devices at the time and I knew it would get fast updates. Besides, it's not nearly as common as an S8 or S9. (Sue me, I like having g a different phone from others.)

    The device supports WiFi calling. Rogers , Verizon in the USA offer it. Why is it so hard for Bell to support this device? When I called to ask about it one rep activated the feature on my account and sent me instructions on how to activate it. I thought...cool I'm set. Except they didn't work. I called back. I got someone else who didn't know what WiFi calling is. Then after he looked it up he told me my phone didn't have that feature. I told him he needed to check again, then he told me the device wasn't supported by Bell for that feature.

    I travel to the Arctic. Bell is in a lot of communities but not all. (If Bell isnt there then nobody typically offers service there.). WiFi calling would solve this problem when I need to make a call near wifi. Seriously? Is it just me or is that really bad customer service to have a feature available, offer devices that are compatible with that service and not support it. I'll bet it's likely some slimy exclusivity deal Bell signed with LG, Samsung and Apple. When the buyout on this device/plan gets manageable i'll likely weigh my options carefully, and look for a carrier with a little more customer centric thought process.

    Sent from my Pixel 2 XL using HoFo mobile app

  2. #2
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    Quote Originally Posted by bbabiuk View Post
    Sue me, I like having g a different phone from others.

    Sent from my Pixel 2 XL using HoFo mobile app
    You could have bought an LG phone:

    To use Wi-Fi calling, you will need:

    1) A smartphone capable of supporting Wi-Fi Calling from Bell. Currently Wi-Fi Calling is available on the following devices:

    • Apple iPhone 6 and all newer models (including SE) with iOS 10 and above
    • LG G6, LG G7ThinQ, LG X Power 3, Samsung Galaxy S8, Samsung Galaxy S8+

    Wi-Fi Calling will be available on more devices in the future.
    Sent from my SM-G960W using HoFo mobile app
    TELUS: Unlimited Canada-wide Talk, Text and 15+10 GB Data
    Koodo: Unlimited Canada-wide Talk, Text and 8+9 GB Data
    chatr: Unlimited In-zone Talk, Text and Data (20 GB at 3G speed)

  3. #3
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    Google doesn't pay Bell enough money apparently to support the features that the Pixel has.

  4. #4
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    Quote Originally Posted by The_Night_Owl View Post
    You could have bought an LG phone:



    Sent from my SM-G960W using HoFo mobile app
    I could have. Has anyone ever said...wow LG makes great phones?

    I appreciate the call out. If Bell was customer-centric then any phone with the capabilities would work on their Network and the staff would actually be able to speak intelligently about their phones and services.

    Sent from my Pixel 2 XL using HoFo mobile app

  5. #5
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    Quote Originally Posted by bbabiuk View Post
    If Bell was customer-centric then any phone with the capabilities would work on their Network and the staff would actually be able to speak intelligently about their phones and services.

    Sent from my Pixel 2 XL using HoFo mobile app
    Yes, I strongly agree. I don't think it's right that iPhone 5c or 6 and newer are fully supported on Bell/Virgin/Telus/Koodo/Rogers/Fido -- regardless of where the iPhone is purchased -- yet very few Android phones are fully supported and ONLY IF bought from the carrier (or Tier 2 sister carrier) the phone is connected to. Koodo seems ridiculous on the Android side only fully supporting the LG V30 with Wi-Fi Calling and VoLTE.

    Freedom Mobile supports Wi-Fi Calling with quite a few Android phones (if bought from them). The Big 3 and their Tier 2 brands should be able to do a much better job than they're doing now.

    Sent from my SM-G960W using HoFo mobile app

  6. #6
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    While I agree wholeheartedly that if the device is capable of using VoLTE or WiFi-Calling you SHOULD be able to use it.

    However, Bell does state that those features only work on certain devices. With this knowledge you still bought an unsupported device and now you're complaining that it isn't supported. That doesn't make much sense.

    You'd think functionality over uniqueness would prevail.

  7. #7
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    Would wifi calling working without roaming being charged overseas?
    What if I use a VPN set to Canada?

    Sent from my SM-G960W using HoFo mobile app

  8. #8
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    Quote Originally Posted by ravercwb View Post
    Would wifi calling working without roaming being charged overseas?
    What if I use a VPN set to Canada?

    Sent from my SM-G960W using HoFo mobile app
    Bell and TELUS don't allow Wi-Fi Calling outside Canada.

    I'm with TELUS. This June in Las Vegas, I used a VPN to a Canadian server and Wi-Fi Calling worked only the first time. I couldn't get it working again after that so I paid $7 a day for four days to roam.

    Sent from my SM-G960W using HoFo mobile app

  9. #9
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    Quote Originally Posted by The_Night_Owl View Post
    Bell and TELUS don't allow Wi-Fi Calling outside Canada.

    I'm with TELUS. This June in Las Vegas, I used a VPN to a Canadian server and Wi-Fi Calling worked only the first time. I couldn't get it working again after that so I paid $7 a day for four days to roam.

    Sent from my SM-G960W using HoFo mobile app
    That sucks....money makers

    Sent from my SM-G960W using HoFo mobile app

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