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Thread: Sim swap fee is reversed

  1. #1
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    Sim swap fee is reversed

    https://www.androidpolice.com/2018/12/06/metro-by-t-mobile-reverses-15-sim-swap-fee-after-public-outcry/

  2. #2
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    Beat me to it...

    Might go back now

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  3. #3
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    They mention current metro customers. Does that mean they plan to reintroduce the fee or maybe new customers will have the fee?




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    Sounds like it......

  5. #5
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    Quote Originally Posted by cellphone-guy View Post
    I predict that Metro is going to back peddle on this policy very soon. Just watch how high the flames get turned up on them for doing this.
    I predicted it. It's still a shame they tried to do that to their customers in the first place, but a good sign they actually listened to our complaints.

    Kudos Metro for actually listening.

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    Last edited by cellphone-guy; 12-06-2018 at 07:17 PM.

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    Quote Originally Posted by cellphone-guy View Post
    I predicted it. It's still a shame they tried to do that to their customers in the first place, but a good sign they actually listened to our complaints.

    Kudos Metro for actually listening.

    Sent from my Z982 using HoFo mobile app
    WOuld be nice if they listened to eliminating imei sim locking

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    It's still pretty ridiculous that a GSM carrier requires their customers to call in whenever they want to swap their SIM card to another phone.

    Some say that it's a leftover from their CDMA days, but that was shut down years ago.

    It almost feels like Metro is doing this, so their service doesn't seem "too good" when compared to T-Mobile prepaid and postpaid.

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  8. #8
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    That reversal didn't take as long as I expected. Glad I waited to trade out phones that were acting up.

    Thanks to Metro for listening - they've gone a long way toward building back up my impression of them with this change.

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    What an I going to complain about now ��? Has anyone called called Metro to confirm. Don't want to get excited just to be disappointed.

  10. #10
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    This. People on reddit called in just today & reps didn't know what they were talking about.

    And Metro Support's twitter mentions only the automated feature of SIM swapping. Which as we know doesn't work a lot of times. I wonder if talking to a rep still has the charge.

  11. #11
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    Quote Originally Posted by peestandingup View Post
    This. People on reddit called in just today & reps didn't know what they were talking about.

    And Metro Support's twitter mentions only the automated feature of SIM swapping. Which as we know doesn't work a lot of times. I wonder if talking to a rep still has the charge.
    I could make a snide remark that most reps don't know what they're talking about,but in my calls to them,they've actually been pretty good.

    Assuming this is true,i hope, what happened to get then to reverse. There's not enough members here to make a difference.

  12. #12
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    Yeah...let's see if they actually acquiesced.

  13. #13
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    It must have been the bad press. Because 99.9%+ Metro customers would easily & have easily rolled over for this charge.
    As a USA citizen I have the right to criticize my government. My thanks for this is endless in magnitude.

    Fascism is here led by a racist, hypersensitive, crass, immoral psychopathic traitor, narcissist liar committing High Treason against the USA.

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  14. #14
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    Quote Originally Posted by peestandingup View Post
    This. People on reddit called in just today & reps didn't know what they were talking about.

    And Metro Support's twitter mentions only the automated feature of SIM swapping. Which as we know doesn't work a lot of times. I wonder if talking to a rep still has the charge.
    In my recent experience the automated voice activated feature improved by like 70% recently. It may still be unfair to people who have a heavy accent, or speak a language other than English. but natural language processing has improved significantly with the application of deep learning & and neural network machine learning from just 18 months ago.

  15. #15
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    Quote Originally Posted by peestandingup View Post
    I wonder if talking to a rep still has the charge.
    Why shouldn't it? If people aren't going to use the automated system, then it would make sense that they could charge for talking to a rep.

    In addition, this should allow the dealer network to continue legitimately charging the $15 for providing the service.

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