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Thread: Zero Balance Email ?

  1. #1
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    Zero Balance Email ?

    Got an email from PP today saying I had zero balance and need to add a pin (didn't say which phone). I checked my account online and everything was good. Called them and they said all my phones were good. No explanation for the email. Anyone ever get a notice like this that wasn't true?

  2. #2
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    Yes, I got the same messages shortly after I changed over to LTE devices last summer. That plus the bonus account balances that were also an inadvertent part of the process.

    All just a glitch on their part. Your balances will hold.

  3. #3
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    Quote Originally Posted by whacker View Post
    Yes, I got the same messages shortly after I changed over to LTE devices last summer. That plus the bonus account balances that were also an inadvertent part of the process.

    All just a glitch on their part. Your balances will hold.
    Yup, me too, got the bogus zero balance emails shortly after swiching my mom's line to a Tracfone LTE flip phone. I haven't gotten any for a while. The balance bump on my mom's line is still there a couple or so months later.

    Sent from my SM-G930U using HoFo mobile app

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