I got a Motorola Z9 that I'm trying to unlock.

I requested a unlock code from AT&T's site like 4 times already and they just keep sending me this code with numbers & letters. Isn't it supposed to have just plain numbers?

I contacted AT&T several times and they keep telling me that's the correct code. they also told me to contact Motorola but Moto tells me that only AT&T can provide the right code for the phone.

I also tried some paid unlocking sites & they couldn't find the code.

How Do I get the right code?

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