
Originally Posted by
whacker
Some may remember that I serve a sister and BIL in a tech support capacity.
Had them both on TracFone Fiesta 2s (VZW) for over a year now. Both had VoLTE working (in the LG menus referred to as Advanced Calling), and VVM was too, except only BIL configured the phone app for it; sister kept using standard VM.
Couple months ago BIL's Fiesta 2 got destroyed in a tragic driveway mishap (phone got driven over some GD way), so we switched him back to his previous LG Ultimate 2 for a while.
He scored another Fiesta 2 and we finally got around to switching back to it, using website Chat feature.
Switch went fine, except I immediately checked and the Advanced Calling toggle was grayed out.
I figure the switch to a 3G device and back to an LTE one got some things scrambled, but darned if the news has yet filtered down to the front line CSRs.
So I mentioned this to the Chat rep, and they said it was properly provisioned. Cut that session off, started a new one, new rep said the same thing, so I asked for a supervisor. They said here's our "manager". Manager said things look good on this end. Nothing else we can do.
By the way, one of the earlier rep comments was (paraphrasing): "Guess you'll just have to wait until 1/1/2020"! Yeah, TracFone Hell - tell me about it, because we're there!
So where is member lappers with the contact info for the special rep that got him reset for this and VVM issues lo those many times? Or has anyone else gotten the magic contact numbers? We gots to get this thing on the right track (no pun intended)!
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