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Thread: Rogers text: changing my plan

  1. #1
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    Rogers text: changing my plan

    I just got the text from Rogers this afternoon telling me that my plan is obsolete now and they are switching me over from the corporate 350 to a similar plan.

    What I had:



    Instead of 5gb I had 6gb b/c of my previous plan.
    Calls were billed by the second after the first minute.

    They are giving me:



    It’s similar to the Corp 350 but with Canada wide calling for $5 more per month.
    I never used the 250 Canada LD minutes.

    I called retentions and they were unable to offer me anything more.

    Anyone have any good plans around this price range?

    I did not switch when they all offered the $60 10 gb plan b/c I had a feeling they would increase cost at some point. I was correct when they did that about one year later.






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    Fuelled by rice

  2. #2
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    Glad that they gave you enough warning of the plan change to allow you to consider your options.
    Don't make me turn this car around.....

  3. #3
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    Quote Originally Posted by veriztd View Post
    Glad that they gave you enough warning of the plan change to allow you to consider your options.
    1 month is pretty much bare minimum required legally
    The extra days are merely carry over from the stat holiday & weekend

    @OP - they can't change key terms while on contract, you could always do an upgrade before the deadline date
    If you are not primary user of the line then a TXT message would not fulfill notification requirements should you wish to complain
    Koodo $40 Canada Wide + 8GB + 1000 Intl LD
    Public $120 Province Wide + 12GB - $6 Autopay - $12 Loyalty - $45 Refer = $19 per Month
    Freedom $35 ($37-BTS) North America Wide + 8GB + 1GB Roaming

  4. #4
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    Rogers text: changing my plan

    I’ll try again and see if they can at least give me HUP.
    I have been out of contract for at least two years now.
    In the past they kept saying no b/c my plan was too “cheap”


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  5. #5
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    Quote Originally Posted by Mr.Peppermint View Post
    1 month is pretty much bare minimum required legally
    I am not an attorney, but in the US the carriers are required to notify a minimum of 30 days of any plan/feature changes with the user option to terminate service without penalty prior to the plan change. I imagine it is the same in Canada. Grandfathered plans/features are never guaranteed to remain unchanged. Seems reasonable to me.

  6. #6
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    Quote Originally Posted by veriztd View Post
    I am not an attorney, but in the US the carriers are required to notify a minimum of 30 days of any plan/feature changes with the user option to terminate service without penalty prior to the plan change. I imagine it is the same in Canada. Grandfathered plans/features are never guaranteed to remain unchanged. Seems reasonable to me.
    Nope rules are diff in Canada (we don't even have penalty to terminate plans anyways)

    A carrier can only make a unilateral change while under contract IF the change is an obvious benefit to the client (eg more service for same price, or reducing price for same service)

    If plan is a 30 day contract then they are required to give 30 days notice for things like price increase and person can accept it or not. Far more protection while on 2 year contract.

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