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Thread: Trouble restoring an old BB and reloading OS

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    Join Date
    May 2005
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    Rogers Wireless
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    Trouble restoring an old BB and reloading OS

    I need to use an old Z10 (I think!) as a backup phone and couldn't remember the phone password. I researched what to do and ended up putting in the wrong password 10 times so I could wipe the phone. It took hours for it to get to 96% then stuck there overnight. In the morning I got an error message on the phone www.bberror.com/bb10-0015. Tried restarting several times to no avail. Upon further research the only suggestion was to download Blackberry link (to my macbook) and to Restore factory settings/Reload Device Software but I get another error message "Cannot repair due to error:The operation couldn't be completed (com.rim.SLS error 255.)"
    I've tried repeatedly and either it doesn't connect at all or I get the same error message. Any other options?
    Last edited by Princess Geek; 07-30-2019 at 11:11 PM.

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