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Thread: Frustrated and disappointed

  1. #1
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    Frustrated and disappointed

    I upgraded from an SE in May. I got offers that said "Recycle your old phone to a family member. Get a gift card for you & FREE SERVICE PLAN for them." It said do it by 7/22. I did it. Re-activated the SE paid for a $15 plan, got a new number. I followed the links which asked for my current phone and new phone number. I got message saying "You're all set!" "Thank you for participating in our promotion. You will receive a text message within 24-72 hours with your $25 Gift Card Claim Code." Nothing. I actually forgot about it until early August. Even though I have text saying "welcome back to Tracfone on 7/22", I got nothing. No free service and no gift card. I've been on the phone so much and they won't honor the promotion. I've been with Tracfone for years. I am not happy. Today I tried again and the person said something about 72 hours. Ridiculous. I activated by 7/22 but he said something about the system didn't process it for 72 hours. Ugh!!!

  2. #2
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    I did a similar deal back in June and TF honored the rewards.
    6/3/19 - Got the email with the offer: activate a new number for another person and TF will add the same plan to the phone. I'll get a $25 GC.
    6/5/19 - Activated a Huawei Sensa with a $9.99 30-minute (tripled to 90) 30-day plan (later offers has a minimum of $15 plan).
    6/8/19 - TF added another 30-minutes (tripled to 90) and 30 days.
    6/8/19 - Used the link in the offer email to VALIDATE the phone number. Got the message "You're All Set". Claim code to be sent in 72 hrs.
    6/13/19 - Got the text with the Claim Code. I've read in another post that 72 hrs (3 days) meant business days. Since I validated on 6/8/19 which was a Saturday, the next business day was Monday 6/10/19. Three business days later was 6/13/19.
    6/13/19 - Used the link in the text to submit a request for the Gift Card. Got an email with title Gift Request Accepted, saying the $25 Prepaid VISA Card that I requested would arrive in 2-3 weeks.
    7/1/19 - Received the Gift Card in the mail. Took about 2 1/2 weeks.

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  3. #3
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    I did this 7/22 and got no text with claim code. I had forgotten about it until early August- plenty of time for them to send me a code and I've been trying for 2 weeks they won't honor the promo. Great for them they sent me things to click on I have no "promo code" to give them. And they don't care.

  4. #4
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    My claim code text was sent from 77089, which is Tracfone. Did you by chance block text messages from that number?

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    No I have not blocked it. That's the number that sent me the "Recycle your phone and get a gift card" offer.

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    Quote Originally Posted by gullino27 View Post
    No I have not blocked it. That's the number that sent me the "Recycle your phone and get a gift card" offer.
    is this the offer you have ?? - https://slickdeals.net/f/13212532-25...new-lines-only

  7. #7
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    No I got an offer in a text directly from Tracfone.

    Quote Originally Posted by october262 View Post

  8. #8
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    Quote Originally Posted by gullino27 View Post
    No I got an offer in a text directly from Tracfone.
    I got my offer via email.

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  9. #9
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    Quote Originally Posted by hpham View Post
    I got my offer via email.

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    Are you still receiving e-mails from Tracfone? I have received nothing from them in quite a while now.

  10. #10
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    Quote Originally Posted by Tracfancier View Post
    Are you still receiving e-mails from Tracfone? I have received nothing from them in quite a while now.
    I got the offer above in early June through the email address in my main TF account. When my Sensa expired in early August, I got the "We miss you" email through my wife's account. Haven't got any promo code email from them for a while though.

  11. #11
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    Quote Originally Posted by hpham View Post
    I got the offer above in early June through the email address in my main TF account. When my Sensa expired in early August, I got the "We miss you" email through my wife's account. Haven't got any promo code email from them for a while though.
    Heck, when I changed phones, I received an email from TF that said something like "Welcome to TF blah, blah." A week later one said "We Miss You."

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