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Thread: AT&T Prepaid WiFi Calling/VoLTE disappears

  1. #1
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    AT&T Prepaid WiFi Calling/VoLTE disappears

    Any one noticed their HD Voice(VoLTE) / Wifi Calling is gone now?

    I noticed two days ago when I put my Pixel 3a XL into LTE only mode, calls would fail instead of go through. I tested this morning and it now drops down to H+ for calls. It was at first provisioned with VoLTE active.

    For WiFi calling it just randomly turned off and when I tried to reactivate WiFi calling I now get the "Oops we cannot activate WiFi calling at this time, please contact customer service".

    I noticed in the Straight Talk forums that someone had WiFi calling but is now getting the same error as me.


    Did AT&T pull the features already?
    Home Entertainment: Xfinity Double Play with 140+ channels and 100 Megs per second internet.

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    Mobile Entertainment: AT&T Prepaid as primary, Three UK sim as secondary.

  2. #2
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    Quote Originally Posted by Vicpdx17 View Post
    Any one noticed their HD Voice(VoLTE) / Wifi Calling is gone now?

    I noticed two days ago when I put my Pixel 3a XL into LTE only mode, calls would fail instead of go through. I tested this morning and it now drops down to H+ for calls. It was at first provisioned with VoLTE active.

    For WiFi calling it just randomly turned off and when I tried to reactivate WiFi calling I now get the "Oops we cannot activate WiFi calling at this time, please contact customer service".

    I noticed in the Straight Talk forums that someone had WiFi calling but is now getting the same error as me.


    Did AT&T pull the features already?
    Working here on my 3a XL... I just toggled it off and back with no problems.

    Sent from my Pixel 3a XL using Tapatalk
    Last edited by acejavelin; 08-20-2019 at 01:22 PM.
    - If ignorance is bliss, why are there not more happy people in the world?

    Current Personal Phone: Google Pixel 3a XL (AT&T PrePaid)

    Other phones "in the family": Nokia 6.1 (AT&T), Huawei P20

  3. #3
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    Quote Originally Posted by Vicpdx17 View Post
    Any one noticed their HD Voice(VoLTE) / Wifi Calling is gone now?

    I noticed two days ago when I put my Pixel 3a XL into LTE only mode, calls would fail instead of go through. I tested this morning and it now drops down to H+ for calls. It was at first provisioned with VoLTE active.

    For WiFi calling it just randomly turned off and when I tried to reactivate WiFi calling I now get the "Oops we cannot activate WiFi calling at this time, please contact customer service".

    I noticed in the Straight Talk forums that someone had WiFi calling but is now getting the same error as me.


    Did AT&T pull the features already?
    I have AT&T Prepaid in Cincinnati Ohio, VOLTE and WiFi calling are working fine. You are going to have to call support since you should have access to VOLTE and WiFi calling. If they do not resolve your issue then file an FCC complaint.

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