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Thread: Unlock Policy

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    Unlock Policy

    I'm new to Tracfone so please excuse the ignorance. I've read the Tracfone unlock policy regarding a years usage but it's a bit confusing.

    Can I buy one of the Tracfone phone and one-month service offerings and then buy one of the offerings on eBay for xxx/xxx/xxx (minutes/texts/data) good for a year to qualify to have the phone unlocked at the end of the 13 months (1 month with the phone and 12 months with second offering? I guess the question boils down to - does the 12 months of service for unlocking require a monthly plan used at least 12 months or does the xxx/xxx/xxx plan over 12 months qualify?

    Thanks.

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    Quote Originally Posted by drooper View Post
    I guess the question boils down to - does the 12 months of service for unlocking require a monthly plan used at least 12 months or does the xxx/xxx/xxx plan over 12 months qualify?
    Either way will qualify.

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    If you buy a yearly plan on ebay, do you have to wait 12 month to request the unlock, or does it qualify you immediately?

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    Quote Originally Posted by phoneadude View Post
    If you buy a yearly plan on ebay, do you have to wait 12 month to request the unlock, or does it qualify you immediately?
    Pretty sure you have to wait. Need to complete 12 months of continuous service.

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    I sent a message to them on eBay asking if the yearly bundles qualify for unlocking at the end of a year. They said - no.

    "We are sorry for the confusion. However, please be advised that the
    bundled airtime plan does not qualify the device to be unlocked. If you
    need further details or clarifications about our Unlocking Policy, you
    may contact our Unlocking Department"

  6. #6
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    Quote Originally Posted by drooper View Post
    I sent a message to them on eBay asking if the yearly bundles qualify for unlocking at the end of a year. They said - no.

    "We are sorry for the confusion. However, please be advised that the
    bundled airtime plan does not qualify the device to be unlocked. If you
    need further details or clarifications about our Unlocking Policy, you
    may contact our Unlocking Department"
    If you ask different TF reps "Does the bundled air time qualify for unlocking ?", you likely will get different answers. Some say "Yes", some say "No". But there were reports in this forum from people who got their TF phones unlocked after using the bundled 1-year that came with the phones.

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    As I understand it, sometime during the 12 months, you have to add at least some purchased airtime. You can't just coast along on inherited airtime. That's how I interpret it anyway. The official policy is never stated in clear language. I don't know if coasting includes starting on day one with a bundle, i.e. if it is considered inherited (free) or purchased.
    Last edited by Lisme; 10-12-2019 at 04:29 PM. Reason: Added i.e.

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    Quote Originally Posted by Lisme View Post
    As I understand it, sometime during the 12 months, you have to add at least some purchased airtime. You can't just coast along on inherited airtime. That's how I interpret it anyway.
    I think one of the members who got his/her phone unlocked added a time card after the bundled 1-year ran out, mainly to stay with TF service. Then that person submitted an unlock request and it was approved.

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    Quote Originally Posted by Lisme View Post
    As I understand it, sometime during the 12 months, you have to add at least some purchased airtime.
    Well, you need to complete 12 full months and the phone has to be active to unlock.

    So yes, you need extra days to keep it active during the unlock process.

    TF doesn't give credit for time purchased only time past. Some companies count the purchase the same as time past (so pay for 6 months and unlock immediately)


    I never found the written policy confusing, just legal jargon.

  10. #10
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    A member of Turk Forums just posted his/her experience with getting a phone unlocked by Tracfone (post #37 by wcf in that thread).

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    I wonder if the phone being "DL" was also required to carry out this particular plan. Not only Mint but also T-Mo.

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    Good question. I had already read the story Hphm posted and was a bit curious about the phone being able to use gsm and cdma both.

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    Quote Originally Posted by Lisme View Post
    I wonder if the phone being "DL" was also required to carry out this particular plan. Not only Mint but also T-Mo.
    That phone would have been unlocked from it's initial VZW service. That would clear it for any other service it was hardware capable of. All "DL" models can use GSM service once unlocked.

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    Name:  1FEFE382-2C1C-4179-8AEC-765BE54432A5.jpg
Views: 177
Size:  55.9 KBMy iPhone 7 was denied unlocking. It was activated 12/23/18. I transferred a large balance from another device. I redeemed the one air time card required when purchasing the phone.

    “Device Unlocking Eligibility Result
    We apologize. Your device is not eligible for our Unlocking program.”

    CS (3 different reps ) say: “ it does not show 12 separate months of redeemed air time , only one month. “ “ Transfered balances from another device do not count “

    So, the take away is that TF requires 12 successive months of purchased service time to recoup their discount on the phone. And, balances from another device at activation do not count toward unlocking. At least that’s what they all said - and I did ask for clarification.

    It’s really not a big deal as I plan to continue to use the phone. My parents & son use TF service also, so they may want the phone at some
    Point.

    Also, I tested SIM cards from Selectel & Boom Mobile - this message displayed on the phone. See above at beginning

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    Quote Originally Posted by trek83 View Post
    So, the take away is that TF requires 12 successive months of purchased service time to recoup their discount on the phone. And, balances from another device at activation do not count toward unlocking.
    Yes, it has to be new airtime applied after activation. Airtime from bundle deals also seems to count from some recent postings.

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