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Thread: Unlocked Moto E4 Plus won't stay on LTE

  1. #1
    Join Date
    Jul 2016
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    Unlocked Moto E4 Plus won't stay on LTE

    My roommates Verizon Wireless postpaid phone won't stay on LTE anymore. It randomly switches to 3g & 1x. He's not having dropped call issues on VoLTE, so it seems to stay locked onto LTE during calls. I have the exact same phone on Red Pocket Verizon & it never loses LTE, so it isn't a signal issue. Switched his phone from "Global" to "LTE/CDMA" & it made no difference. Wondering if the phone is possibly defective or anything else I should try?

    Thanks!!

  2. #2
    Join Date
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    Did your friend contact customer service for troubleshooting yet ? Hopefully, could be resolved if a feature was somehow removed or disabled in the billing system.
    Don't make me turn this car around.....

  3. #3
    Join Date
    Jul 2016
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    The Swamp
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    Moto E4 Plus
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    Thanks, I'll have him do that & see what happens. Was going to try swapping sim cards between phones, but will try customer service first.

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