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Thread: Advice? Voice mail "service not available."

  1. #1
    Join Date
    Sep 2016
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    Advice? Voice mail "service not available."

    I have an BYOP LG Phoenix 2 on AT&T. And I can't access Voice Mail. When I try, I get past entering my password, a long pause, and then, "Service Not Available" and connection ends. This has been going on for a couple of days. Everything else works. Others can leave voice mails, but I can't get to them.

    I rebooted the phone just in case, not expecting it to make a difference, and it didn't. I'd be happy to do without voice mail service, but not if people can still leave them and I can't hear them.

    Do I call Tracfone about this, or does the problem lie with AT&T?

  2. #2
    Join Date
    Oct 2014
    Posts
    6,936
    Device(s)
    LG Q6, Moto E5, LG G6
    Carrier(s)
    TF/AT&T, TF/Verizon, FreeUp
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    See THIS THREAD . Don't know if you and the OP of the other thread are in the same area. As I posted in that thread, my voicemail on BYOP TF/AT&T still worked when I tested it in the afternoon of Sat 10/19/2019.

    When I googled "AT&T voicemail outage", I found This News Article.

  3. #3
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    Thanks a bunch. I originally suspected a network problem, but when it lasted so long it seemed if that were the case it would have been fixed already. I don't use my phone a lot, so maybe this has been going on for weeks without my noticing, but I guess it could be.

  4. #4
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    Thanks again, hpham. Voice mail is working again for me today.

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